Megan Gairrett
Billings,MT
Summary
Energetic and enthusiastic veterinary assistant with 1 year of experience working closely with veterinarians and other pet-related businesses Provided comprehensive customer service with attention to detail Customer service representative able to resolve customer concerns and problems quickly and efficiently Proven track record of multitasking, attentiveness and courtesy Efficient front desk agent with 2 years of experience using customer service and excellent organizational skills to provide consistent service to clients.
Overview
5
5
years of professional experience
Work History
Trucker
Vermilion Ranch
Billings, Mt
06.2024 - Current
- Fastened chains, straps, covers, and binders to secure load during transit.
- Maintained clean and organized facilities, ensuring an optimal environment for livestock wellbeing.
- Assisted with the breeding process, resulting in a higher percentage of successful pregnancies.
- Consistently met tight deadlines by expertly planning trips according to road restrictions, traffic patterns, and customer timeframes.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Head Server
Heifers Cafe
Billings, MT
03.2023 - 12.2024
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Vet Tech/Receptionist
Caring Hands Vet Hospital
Billings, MT
04.2022 - 05.2023
- Conducted monthly group staff meetings and provided staff with individualized feedback
- Trained new employees in client care practices, including pet food for sick animals and food safety
- Diagnosed, treated, and stabilized an average number of pets per month, providing top-tier customer service
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Established personal connections with customers, exceeding customer service expectations
- Set price book to increase stock and product knowledge
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Vet Technician
Grand Avenue Animal Hospital
Billings, MT
09.2021 - 04.2022
- Utilized professional veterinary tools and skills to care for injured animals and manage their medical treatment
- Received general education in animal care, such as how to administer general anesthesia, basic surgical techniques, and care of common illnesses
- Focused on ensuring the health and well-being of animals in our care, handling an average of sick and injured pets daily
- Assisted in exams and annual spay/neuter surgeries on dogs and cats
Cashier/Customer Service/Sales Associate
Costco
Billings, MT
09.2019 - 09.2021
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Created a new customer database by entering customer information into a database
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Cleaning and mopping floors every night
- Dropping tills and counting money making sure all money was accounted for
Education
Vet Tech -
San Juan College
Farmington, NMHigh School -
Billings Senior High
Billings, MT05.2018
Skills
- Customer service
- Computer literacy
- Food service
- Restaurant experience
- Leadership
- Microsoft excel
- Microsoft word
- Time management
Timeline
Trucker
Vermilion Ranch
06.2024 - Current
Head Server
Heifers Cafe
03.2023 - 12.2024
Vet Tech/Receptionist
Caring Hands Vet Hospital
04.2022 - 05.2023
Vet Technician
Grand Avenue Animal Hospital
09.2021 - 04.2022
Cashier/Customer Service/Sales Associate
Costco
09.2019 - 09.2021
Vet Tech -
San Juan College
High School -
Billings Senior High