James Johnson

-Effectively manage parts sales, warehouse, and logistics departments of the building.

-Conduct trainings and performance reviews for two subordinates.

- Monitor KPI progress and take corrective action if necessary.

- Effectively manage inventory levels and facilitate timely parts procurement, ensuring seamless support to service technicians.

- Provided exceptional customer service by accurately identifying parts, offering technical advice, and expediting orders, resulting in a customer satisfaction rate of 95%.

- Generate purchase orders and reconcile shipping manifest for daily operations, ensuring accurate receipts.

- Maintain warehouse inventory utilizing WMS and manage KPI's for QA department.

- Trained and certified individuals in warehouse operations, equipment uses, and operational safety per OSHA.

- Assisted receiving personnel with daily receipt and transfer flow, ensuring accuracy and handling discrepancies.

- Managed yard jockey team (twenty plus people); heavily emphasizing efficiency and safety above all.

- Trained and certified individuals in the use of switcher units and performed all necessary paperwork for certification.

- Use TMS and YMS computer applications to track arrival times of trailers and ensure a timely work environment.

• Employee of the Month Award

- Fuels Hydrant Operator- Controlled multi-million-dollar Type III fuel hydrant system that was critical to base function and mission success.

• Enlisted of the Quarter; Senior Airman Distinction