Paul Mischke
Vancouver,WA
Summary
Parts Professional with 14 years of experience at Gresham Toyota, excelling in inventory management and customer service. Proficient in Microcat EPC and Reynolds & Reynolds, I have enhanced operational efficiency and customer satisfaction through effective training and process improvements. Strong communicator dedicated to delivering results in fast-paced environments and ensuring that the correct parts are sourced and ordered the first time.
Overview
2027
2027
years of professional experience
Work History
Parts Professional
Gresham Toyota
Gresham, OR
01.2012 - Current
- Assisted customers in identifying and selecting the right parts for their vehicles.
- Managed inventory levels to ensure availability of essential components.
- Processed orders accurately using dealership management software.
- Collaborated with service technicians to expedite parts delivery for repairs.
- Maintained organized stockroom, improving efficiency in parts retrieval processes.
- Trained new staff on inventory management systems and customer service standards.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Lube Technician
Wilsonville Toyota
Wilsonville, OR
04.2011 - 01.2012
- Performed routine oil changes and fluid checks to ensure vehicle performance and safety.
- Maintained cleanliness and organization of work area to promote efficiency and safety standards.
Crew Chief
Oil Can Henry's
Vancouver, WA
2007 - 2011
- Supervised daily operations to ensure compliance with safety regulations and quality standards.
- Trained and mentored team members on effective service delivery and operational procedures.
- Implemented process improvements that enhanced customer satisfaction and reduced service times.
- Managed inventory levels, ensuring timely replenishment of supplies for seamless operations.
Retail Sales Associate
Walmart
Vancouver, WA
2004 - 2007
- Assisted customers in locating products and provided product information to enhance shopping experience.
- Operated cash register, processed transactions accurately, and maintained a balanced cash drawer.
- Stocked shelves and ensured merchandise was organized, clean, and visually appealing for customers.
Education
High School Diploma -
Skyview High School
Vancouver, WA06-2003
Skills
14 years of parts department experience
Proficient Microcat EPC skills
Reynolds & Reynolds experience
CDK experience
Timeline
Parts Professional
Gresham Toyota
01.2012 - Current
Lube Technician
Wilsonville Toyota
04.2011 - 01.2012
Crew Chief
Oil Can Henry's
2007 - 2011
Retail Sales Associate
Walmart
2004 - 2007
High School Diploma -
Skyview High School