Jemila DeGraffenreid
Alarm Dispatcher
Medford,MA
Summary
Highly organized and reliable personnel with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
7
7
years of professional experience
Work History
Alarm Dispatcher
Alarm Central Station
Quincy , MA
12.2023 - Current
- Responsible for calling & notifying customers on minor/major trouble signals, communication failures, supervisory, missed tests, etc.
- Responsible for dispatching authorities for Fire & Burglary alarms
- Communicating with customers & alarm dealers about any account disruptions pertaining to alarms/signals
- Utilizing SBN systems to place customers’ accounts on tests
- Updating accounts per dealer/customer request
Customer Service Representative
Massachusetts Medical Society
Waltham , MA
01.2023 - 07.2023
- Manage customer membership accounts for Massachusetts Medical Society & New
England Journal of Medicine/ JW Group - Perform troubleshooting services for membership login & password reset
- Update membership accounts by utilizing an array of software and program systems
- Provide Customer Support through Call Center & Zendesk ticketing platform
- Process payments for physicians/students on subscription renewal accounts
- Perform refund services for subscription cancellations
- Manage the switchboard line for MassMed members
Rental Housing Counselor
Neighborhood of Affordable Housing, LISC Americorp
East Boston , Ma
03.2020 - 05.2020
- Responsible for assisting to incoming client calls in regards to resources involving housing needs.
- Performed counseling support for clients needing help with filling out housing documents.
- Responsible for providing dedicated research in finding shelter placement for clients in short term hotel stays, getting them set up through shelters to receive proper assistance needed for long term housing.
- Provided follow up assistance to clients in reference to housing applications and helping to provide feedback for any questions or concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Service Receptionist/Cashier
Volvo Village Automotive Group
Allston , Ma
01.2019 - 08.2019
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Provided callers with address, directions, company website and related information
- Greeted and assisted customers with complimentary beverages in waiting area
- Accountable for keeping list of car services performed in outlined Microsoft Excel spreadsheet and properly filing those documents away in organized filing system
Counter Person
Dunkin Donuts
Somerville , Ma
04.2018 - 11.2018
- Greeted customers with positive attitude and accurately took orders
- Responsible for opening up store at very early shifts throughout the week to get food prepped and other duties of the store started for the day
- Demonstrated knowledge and applied proper food handling standards
- Maintained clean and organized appearance for restaurant areas to attract and retain customers
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
Receptionist
Sapient RazorFish
Boston , Ma
11.2017 - 01.2018
- Answered central telephone system and directed calls accordingly
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Sorted, received and distributed mail correspondence between departments and personnel
- Coordinated catering and set up conference rooms for corporate and client meetings
- Kept reception area clean and neat to give visitors positive first impression
Education
Some College (No Degree) -
UMASS Dartmouth
North Dartmouth, MAMassbay Community College
Wellesley, MAHigh School Diploma -
Randolph High School
Randolph, MA06.2014
Skills
- Excellent typing and reading skills
- Proficient at Microsoft Word and Microsoft Excel
- Scheduling Experience
- Personable/Organized
- Great Customer Service
- Receptionist/Office Admin Experience
- Quick Learner
- Visitor and Customer Relations
- Front Desk Operations
- Call Answering and Routing
- Organizing Fundraising Activities
Accomplishments
Was apart of an organization at Umass Dartmouth called, Share Esperanza, that was recognized as the Student Organization of the year, this organization was involved in putting together fundraising events, helping to raise money to provide resource essentials for impoverished countries, for children needing food, school supplies, clothing and fresh water wells for clean running water.
Timeline
Alarm Dispatcher
Alarm Central Station
12.2023 - Current
Customer Service Representative
Massachusetts Medical Society
01.2023 - 07.2023
Rental Housing Counselor
Neighborhood of Affordable Housing, LISC Americorp
03.2020 - 05.2020
Service Receptionist/Cashier
Volvo Village Automotive Group
01.2019 - 08.2019
Counter Person
Dunkin Donuts
04.2018 - 11.2018
Receptionist
Sapient RazorFish
11.2017 - 01.2018
Some College (No Degree) -
UMASS Dartmouth
Massbay Community College
High School Diploma -
Randolph High School
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