Consumer Banker III at First Financial Bank with proven expertise in cash handling and customer relationship management. Recognized for driving sales growth and mentoring junior bankers, fostering a collaborative team environment. Fluent in Spanish, I effectively organized community outreach events to enhance brand visibility and client engagement. Robust experience in multiple areas of banking, skilled in delivering exceptional customer service and financial solutions. Adept at fostering team collaboration, ensuring seamless operations, and meeting client needs. Expertise includes account management, loan processing, and debt consulting. Known for adaptability, reliability, and strong results-driven approach.
Hi, I’m
Edgardo Cruz-Pagan
Port Richey,FL
Summary
Overview
5
years of professional experience
1
Certification
Work History
First Financial Bancorp
Consumer Banker III
09.2020 - Current
Job overview
- Developed in-depth understanding of bank policies, procedures, and regulatory requirements, ensuring consistent adherence across all tasks performed.
- Consistently delivered exceptional service, earning recognition as a top-performing Consumer Banker across my market and contributing to overall team success.
- Identified opportunities for sales growth, successfully promoting banking products to prospective customers.
- Mentored junior bankers, sharing industry knowledge and best practices to improve overall team performance.
- Organized community outreach events to increase brand awareness and establish a positive presence within the local market area.
- Created system of orderly follow-up by mail, telephone and email with new and existing clients to generate additional business.
- Exceeded lending goals by over 200% during multiple quarters
Baxter Pharmaceuticals
Team Assembler
12.2019 - 09.2020
Job overview
- Followed safety protocols while operating machinery.
- Troubleshot equipment issues promptly, reducing downtime and maintaining consistent workflow for the team.
- Contributed to a safer work environment by strictly adhering to safety protocols and reporting potential hazards immediately.
- Assisted in training new employees, sharing expertise in assembly techniques and fostering a cohesive team dynamic.
- Managed working in fast paced environment with strict deadlines of fewer than 24-48 hours.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Cybersecurity & Information Assurance
05-2027
University Overview
St. John Lutheran SchoolOcala, FL
High School Diploma
08-2013
University Overview
Skills
- Cash handling proficiency
- Financial Risk Evaluation
- Banking software proficiency
- Proficient in Microsoft Office Suite
- Customer relationship management
- Effective Troubleshooting Skills
- Skilled in Multilingual Conversations
- Credit analysis
Accomplishments
Accomplishments
First in District Consumer Banking Award - 2023 Quarter 3
Proudly Local Community Impact Award - 2023 Quarter 2
EPA Who we are Client Service Award - 2022 Quarter 2
2024 First Financial Bank LEAD Program Graduate
Multiple top level audit scores
Affiliations
Affiliations
- Delta Sigma Pi Professional Business Fraternity
- Vice President - First Financial Bank Hispanic/Latino(a) Business Resource Group
- Bloomington Chamber of Commerce
Certification
NMLS Certification - NMLS#2380362
Notary Public - Monroe County, IN
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Consumer Banker III
First Financial Bancorp
09.2020 - Current
Team Assembler
Baxter Pharmaceuticals
12.2019 - 09.2020
Western Governors University
Bachelor of Science from Cybersecurity & Information Assurance
St. John Lutheran School
High School Diploma
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