Emily Maspons
Columbus,OH
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consumer Banker II
First Financial Bank
05.2022 - Current
- Identified opportunities for sales growth, successfully promoting banking products to prospective customers.
- Enhanced customer satisfaction by providing personalized financial solutions and expert advice.
- Streamlined account opening processes, reducing wait times for new customers.
- Improved client retention rates by proactively addressing concerns and providing timely resolutions to issues.
- Maintained thorough knowledge of bank products and services and focused on pricing, bank policies and government regulations.
- Performed both personal banker and teller functions and delivered accurate and professional service.
- Educated customers on online banking and mobile banking applications.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Customer Service
Sedgwick
08.2020 - 05.2022
- Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes
- Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status
- Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner
- Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system
- Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed
- Resolved customer service escalations to promote mutually beneficial outcomes.
Produce Clerk
Weilands Market
08.2018 - 01.2020
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Readied items for sales floor stocking by affixing tags and preparing pallets
- Stayed current on available products, store promotions and customer service policies to better assist with any need
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Cleaned and sanitized all work surfaces and equipment in accordance with company guidelines
- Monitored refrigeration, freezer and cooling areas to ensure proper functioning and reported any issues to supervisor
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Cleaned shelves and restocked with food and other merchandise when product was running low
General Manager
Jimmy John's
05.2016 - 08.2018
- Manage staff of approximately 3 to 18 employees at any time
- Assigns, oversees and evaluates work
- Recommends promotion, transfer, or termination of employees based on performance
- Provides on-the-job training for new employees
- Delegates and is responsible for ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for unit to ensure minimum loss from waste or theft
- Assists in supervision of preparation, sales, and service of food
- Estimates what amount of each food item will be consumed per shift
- Assists in-shoppers during rush periods to ensure maintenance of restaurant efficiency
- Assists in greeting customers, taking orders, using cash register, assembling orders and checking for completeness and correctness
- Route deliveries and serve drivers to maximize delivery business and speed
- Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production)
- Audits previous shift's systems and procedures for 100% integrity and completeness
- Completes preventive maintenance and upkeep on store's equipment and supplies
Mortgage Collector
JPMorgan Chase
07.2014 - 05.2016
- Responsible for making outbound and taking inbound telephone calls on all delinquent owners within their respective queues
- Responsible for collecting delinquent loan payments.
- Provide excellent customer service to owners and assist with delinquent Maintenance Fees, reservations, and other owner issues as needed
- Responsible for keeping delinquency and defaults low in order to avoid setting off triggers established by investors/lenders that may have a negative financial impact on the company
- Responsible for collecting on delinquent loans which are 5-120+ days past due
- Keep current on knowledge related to the Fair Debt Collection Practices Act
- Enhanced team efficiency by providing training and guidance to new mortgage collectors.
Education
Associate of Science - Medical Imaging
Columbus State Community College
Columbus, OHHigh School Diploma -
The Graham School
Columbus, OH06.2006
Skills
- Customer Service Oriented
- Creative Problem Solving
- Credit and Collections Experience
- Efficient Multi-Tasker
- Deadline-Oriented
- Staff training/development
- Organizational Consistency
- Teamwork and collaboration
- Attention to detail
- Cash handling proficiency
- Verbal and written communication
- Banking software proficiency
Certification
- Notary Public - Ohio Secretary of State or other designated state authority.
- NMLS
- CPR Certification
Timeline
Consumer Banker II
First Financial Bank
05.2022 - Current
Customer Service
Sedgwick
08.2020 - 05.2022
Produce Clerk
Weilands Market
08.2018 - 01.2020
General Manager
Jimmy John's
05.2016 - 08.2018
Mortgage Collector
JPMorgan Chase
07.2014 - 05.2016
Associate of Science - Medical Imaging
Columbus State Community College
High School Diploma -
The Graham School
Similar Profiles
Venita WyckoffVenita Wyckoff
Residential Appraisal Coordinator at First Financial BankResidential Appraisal Coordinator at First Financial Bank
Keagan MillerKeagan Miller
Consumer Banker 2 at First Financial BankConsumer Banker 2 at First Financial Bank
Lindsey McDowellLindsey McDowell
Management Trainee at First Financial BankManagement Trainee at First Financial Bank