SIERRA DRYSDALE
Columbus,IN
Summary
Detail-oriented and highly motivated professional with a diverse background in banking, customer service, administrative support, and cash handling. Proven ability to build strong customer relationships, communicate effectively, and provide exceptional service in fast-paced, high-volume environments. Recognized for a strong work ethic, reliability, adaptability, and a commitment to achieving both customer and organizational goals. Skilled at resolving concerns, identifying customer needs, maintaining accuracy, and fostering positive relationships while contributing to efficient team operations.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Consumer Banker II
First Financial Bank
Columbus, IN
12.2025 - Current
- Assisted customers with account inquiries and transaction processing.
- Educated clients on financial products and services available.
- Facilitated loan applications and credit assessments for customers.
- Educated customers on best practices for utilizing online and mobile banking platforms securely.
- Ensured timely processing of deposits, withdrawals, transfers, payments, checks.
- DUPE -Assisted customers with bank operations, opening accounts, accessing safe deposit boxes and ATM operations.
Relationship Banker
OLD NATIONAL BANK
Columbus, IN
04.2025 - 09.2025
- Established new relationship accounts for clients, fostering long-term banking relationships.
- Facilitated opening of CD accounts, contributing to clients' savings goals.
- Processed customer transactions for cash withdrawals, deposits, transfers, loan payments, and certified checks.
Office Manager
CUMMINGS DENTAL
Bloomington, IN
12.2023 - 02.2025
- Oversee day-to-day operations of the dental office, ensuring smooth workflow and excellent patient care.
- Managed appointment scheduling and patient flow while maintaining accurate patient records in Carestack software to enhance office operations.
- Supervise and train office staff, including dental assistants, receptionists, and hygienists, ensuring compliance with office protocols and patient care standards.
- Handle billing, insurance verification, and coding, ensuring accuracy and timely payment processing.
- Coordinate with dental insurance companies to verify patient coverage and obtain necessary pre-authorizations for treatments.
- Maintain inventory of dental supplies and equipment, placing orders as needed to ensure the office runs efficiently.
- Addressed patient concerns and inquiries, ensuring high satisfaction levels and timely resolution of issues.
- Implemented and monitored office policies and procedures, leading to improved operational efficiency and enhanced patient experience.
- Assist the dentist with treatment coordination and follow-up appointments, ensuring patients are properly informed and cared for.
Receptionist
COLUMBUS ORAL AND MAXILLOFACIAL SURGERY
Columbus, IN
04.2022 - 10.2023
- Managed phone calls and scheduled appointments efficiently for oral surgery consultations.
- Scheduled and confirmed appointments.
- Greeted patients warmly and directed them to appropriate waiting areas.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Responded to patient inquiries and provided information about services offered.
- Assisted in verifying insurance information to streamline patient processing.
- Maintained accurate patient records in electronic health systems for seamless access.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Administrative Assistant
PAWLUS DENTAL
Columbus, IN
01.2020 - 03.2022
- Greet patients and visitors in a professional, friendly manner, ensuring a positive first impression of the office.
- Answer phone calls and emails promptly, providing information, answering questions, and addressing concerns.
- Coordinated patient appointment scheduling, confirmations, and rescheduling to maintain optimal appointment flow.
- Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
- Process patient insurance information, verify coverage, and collect co-pays and payments at the time of service.
- Addressed billing inquiries and guided patients in understanding insurance benefits and payment options.
- Assisted dental office manager with daily administrative tasks and streamlined office operations.
Education
Academic Honors Diploma - Core 40, Academic Honors, Ap Courses
COLUMBUS NORTH
Columbus, IN 08.2014 - 06.2018
Skills
- Loan administration
- Transaction processing
- Account servicing
- Banking product insights
- Relationship management
- Customer service
- Adaptability
- Communication skills
Introduction
A highly motivated and dedicated professional, I am recognized for my strong work ethic, attention to detail, and excellent interpersonal skills. I am committed to providing exceptional service and contributing to the success of any organization I'm a part of. With a diverse background spanning administrative support, customer service, team management, call center operations, and childcare, I have developed the ability to adapt quickly, resolve challenges efficiently, and excel in fast-paced environments. As a quick learner, I am able to grasp new concepts and systems rapidly, ensuring I contribute effectively from day one. I am eager to leverage my skills, enthusiasm, and drive to contribute to a dynamic team where I can continue to grow and create a meaningful impact.
Timeline
Consumer Banker II
First Financial Bank
12.2025 - Current
Relationship Banker
OLD NATIONAL BANK
04.2025 - 09.2025
Office Manager
CUMMINGS DENTAL
12.2023 - 02.2025
Receptionist
COLUMBUS ORAL AND MAXILLOFACIAL SURGERY
04.2022 - 10.2023
Administrative Assistant
PAWLUS DENTAL
01.2020 - 03.2022
Academic Honors Diploma - Core 40, Academic Honors, Ap Courses
COLUMBUS NORTH
08.2014 - 06.2018