Ashley Smith
Cincinnati,OH
Summary
DEMONSTRATED STRENGTHS: Inventory Analysis | Sales Forecasting and Trends | Buying/Purchasing Expertise | Merchandising Strategies | | Financial Planning | Customer Service Expertise
Im looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Consumer Banker II
First Financial Bank
7615 Reading Road, Cincinnati OH 45237
02.2020 - Current
- Performed both personal banker and teller functions and delivered accurate and professional service.
- Cross-sold credit cards, loans and other bank products.
- Generated monthly reports on customer activity and customer feedback.
- Processed applications for new accounts.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Wrote and distributed customer correspondence.
- Created system of orderly follow-up by mail, telephone and email with new and existing clients to generate additional business.
- Time-management, Help with scheduling staff and clients for work and appointments.
Amazon Contracted Package Delivery Driver
Comfort & Care Transportation
Cincinnati, OH
12.2019 - 02.2020
- Loading, transporting, and delivering items to clients or businesses in safe and timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, charges are correct, and customer is satisfied
- Navigate variety of routes throughout metro area while adhering to time schedule, with 200 to 250 stops daily
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Teller Coordinator
US Bank
Cincinnati, OH
05.2017 - 12.2019
- Lead team of tellers to help customers meet their financial goals and prepare work schedules, provide input on performance reviews, training and mentoring
- Provide solutions to customers with more complex questions and concerns
- Order Cash- Monitoring Cash tracker
- Servicing ATM
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Shift Manager
Aldi
Cincinnati, OH
09.2015 - 04.2017
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Assistant Manager
City Gear
Cincinnati, OH
12.2014 - 09.2015
- Trained employees to ensure sales goals are meet
- Assembled product for display to appeal to customers
- Ensure daily/monthly sales goals are met
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Buyer of Men's Footwear
City Gear Corporate Office
Memphis, TN
07.2012 - 12.2014
- Analyzed merchandise performance within department to monitor statistical objectives in order to increase sales volume
- Established relationships with vendors to support access to latest product information and pricing.
- Forecasted and reviewed historical data and make decisions to ensure the right collections were placed in stores at optimal times
- Traveled and attend industry trade shows
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Recommend store transfers and consolidations
Accessories Buyer
Deveroes, Women's Footwear
Cincinnati, OH
02.2009 - 07.2012
- Utilized strong leadership skills and communicated expertise to maximize sales and profitability
- Developed strategies for merchandise assortments, vendor relations management, and marketing cadence management
- Negotiated cost, vendor margin support, and wholesale pricing in order to increase sales
- Researched and identified new suppliers and vendors.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Assistant Sales Manager
Deveroes
Cincinnati, OH
08.2006 - 02.2009
- Organized promotional events and interacted with community to increase sales volume.
- Managed and developed sales team.
- Generated sales report to help upper management make effective decisions and sales plans.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Meet high standards of display and visual merchandising
Education
Some College (No Degree) -
University of Cincinnati
Cincinnati, OHHigh School Diploma - General Studies
Harmony Community School
2005
Skills
- Microsoft Office Suites including Excel, Word, and PowerPoint
- Portfolio Management
- Consumer Lending Processes
- Corporate Social Responsibility
- Product and Service Sale
- Accounts Payable and Accounts Receivable
- Team Cooperation
Certification
- Notary Public, STATE OF OHIO - expiring 11/30/2027.
Timeline
Consumer Banker II
First Financial Bank
02.2020 - Current
Amazon Contracted Package Delivery Driver
Comfort & Care Transportation
12.2019 - 02.2020
Teller Coordinator
US Bank
05.2017 - 12.2019
Shift Manager
Aldi
09.2015 - 04.2017
Assistant Manager
City Gear
12.2014 - 09.2015
Assistant Buyer of Men's Footwear
City Gear Corporate Office
07.2012 - 12.2014
Accessories Buyer
Deveroes, Women's Footwear
02.2009 - 07.2012
Assistant Sales Manager
Deveroes
08.2006 - 02.2009
Some College (No Degree) -
University of Cincinnati
High School Diploma - General Studies
Harmony Community School