Ashley Smith
Cincinnati,OH
Summary
DEMONSTRATED STRENGTHS: Inventory Analysis | Sales Forecasting and Trends | Buying/Purchasing Expertise | Merchandising Strategies | | Financial Planning | Customer Service Expertise
Im looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Consumer Banker II
First Financial Bank
Cincinnati , OH
02.2020 - Current
- Performed both personal banker and teller functions and delivered accurate and professional service.
- Cross-sold credit cards, loans and other bank products.
- Generated monthly reports on customer activity and customer feedback.
- Processed applications for new accounts.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Wrote and distributed customer correspondence.
- Created system of orderly follow-up by mail, telephone and email with new and existing clients to generate additional business.
- Time-management, Help with scheduling staff and clients for work and appointments.
Amazon Contracted Package Delivery Driver
Comfort & Care Transportation
Cincinnati , OH
12.2019 - 02.2020
- Loading, transporting, and delivering items to clients or businesses in safe and timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, charges are correct, and customer is satisfied
- Navigate variety of routes throughout metro area while adhering to time schedule, with 200 to 250 stops daily
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Teller Coordinator
US Bank
Cincinnati, OH
05.2017 - 12.2019
- Lead team of tellers to help customers meet their financial goals and prepare work schedules, provide input on performance reviews, training and mentoring
- Provide solutions to customers with more complex questions and concerns
- Order Cash- Monitoring Cash tracker
- Servicing ATM
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Shift Manager
Aldi
Cincinnati , OH
09.2015 - 04.2017
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Assistant Manager
City Gear
Cincinnati, OH
12.2014 - 09.2015
- Trained employees to ensure sales goals are meet
- Assembled product for display to appeal to customers
- Ensure daily/monthly sales goals are met
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Buyer of Men's Footwear
City Gear Corporate Office
Memphis, TN
07.2012 - 12.2014
- Analyzed merchandise performance within department to monitor statistical objectives in order to increase sales volume
- Established relationships with vendors to support access to latest product information and pricing.
- Forecasted and reviewed historical data and make decisions to ensure the right collections were placed in stores at optimal times
- Traveled and attend industry trade shows
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Recommend store transfers and consolidations
Accessories Buyer
Deveroes, Women's Footwear
Cincinnati, OH
02.2009 - 07.2012
- Utilized strong leadership skills and communicated expertise to maximize sales and profitability
- Developed strategies for merchandise assortments, vendor relations management, and marketing cadence management
- Negotiated cost, vendor margin support, and wholesale pricing in order to increase sales
- Researched and identified new suppliers and vendors.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
Assistant Sales Manager
Deveroes
Cincinnati, OH
08.2006 - 02.2009
- Organized promotional events and interacted with community to increase sales volume.
- Managed and developed sales team.
- Generated sales report to help upper management make effective decisions and sales plans.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Meet high standards of display and visual merchandising
Education
Some College (No Degree) -
University of Cincinnati
Cincinnati, OHHigh School Diploma - General Studies
Harmony Community School
2005
Skills
- Microsoft Office Suites including Excel, Word, and PowerPoint
- Portfolio Management
- Consumer Lending Processes
- Corporate Social Responsibility
- Product and Service Sale
- Accounts Payable and Accounts Receivable
- Team Cooperation
Certification
- Notary Public, STATE OF OHIO - expiring 11/30/2027.
Timeline
Consumer Banker II
First Financial Bank
02.2020 - Current
Amazon Contracted Package Delivery Driver
Comfort & Care Transportation
12.2019 - 02.2020
Teller Coordinator
US Bank
05.2017 - 12.2019
Shift Manager
Aldi
09.2015 - 04.2017
Assistant Manager
City Gear
12.2014 - 09.2015
Assistant Buyer of Men's Footwear
City Gear Corporate Office
07.2012 - 12.2014
Accessories Buyer
Deveroes, Women's Footwear
02.2009 - 07.2012
Assistant Sales Manager
Deveroes
08.2006 - 02.2009
Some College (No Degree) -
University of Cincinnati
High School Diploma - General Studies
Harmony Community School
Similar Profiles
Karly SmallKarly Small
Teller/CSR at First Financial BankTeller/CSR at First Financial Bank
LaTanya ChismLaTanya Chism
Financial Center Manager II at First Financial BankFinancial Center Manager II at First Financial Bank
Amanda CarlsonAmanda Carlson
Financial Center Manager at First Financial BankFinancial Center Manager at First Financial Bank
Rebecca HuelsemanRebecca Huelseman
Consumer Loan Processing Supervisor at First Financial BankConsumer Loan Processing Supervisor at First Financial Bank
Yanna HarrisYanna Harris
Store Team Lead at Goodwill IndustriesStore Team Lead at Goodwill Industries