Jess Kean
Kearny,NJ
Summary
Results-oriented Manager with over 4 years of experience in fast-paced work cultures. Specializes in enhancing service quality and driving revenue growth. Skilled at developing employees to their full potential and guiding them to the next level of their careers. Recognized for consistent and adaptable leadership, effectively utilizing available resources and thriving in new environments. Proficient in curating and organizing robust management pipeline structures, leading to substantial business growth and increased profits.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Claims Representative
Travelers Insurance
05.2024 - Current
- Researched claims and incident information to deliver solutions and resolve problems.
- Prepared summaries of damage, payments, and policy coverage.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Licensed by Florida for general insurance in all lines
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Flagship Branch Manager
Enterprise Rent-A-Car
06.2023 - 05.2024
- Manage a 290-fleet operation, overseeing 6 employees
- Handle accounts receivables from corporate accounts, dealerships, and body shops
- Lead marketing efforts and maintain existing business relationships, resulting in a 32% growth in cars on rent
- Implement effective cost management strategies and analyze monthly performance metrics, achieving remarkable business growth
- Develop and mentor employees, earning recognition as the #1 branch manager in the tri-state area 3 times
- B2B Sales Experience
Branch Manager
Enterprise Rent-A-Car
10.2022 - 06.2023
- Oversaw a 195-fleet operation, achieving a 45% growth in cars on rent and a 27% increase in revenue year to date
- Managed 4 employees, guiding them toward career advancement
- Secured $55,000 of income monthly from a strategic marketing deal with Ray Catena dealership, ensuring sustained business and new customer referrals
- Consistently ranked as the top branch manager in sales at the regional and tri-state level
- Maintained a 96% completely satisfied customer service score for four consecutive months.
Assistant Branch Manager
Enterprise Rent-A-Car
10.2021 - 10.2022
- Assisted in managing a 300-fleet operation, overseeing 5 employees
- Developed two Geico ARX partnerships, contributing to increased business opportunities
- Elevated customer service scores from 79 to 90 over a six-month period
- Claim Writing Experience
Shift Manager
Starbucks
04.2021 - 10.2021
- Led a team of staff, overseeing deployment, training, and reinforcement efforts
- Managed store finances, communicated with corporate entities and facilities, and coordinated retail orders
- Organized store events and created a welcoming environment for customers, fostering strong social connections centered around customer satisfaction.
Education
Business Management Bachelor’s Degree -
Montclair State University
Montclair, NJ05.2021
Skills
- Fleet Management
- Financial Analysis
- Business Development
- Employee Development
- Customer Relationship Management
- Marketing Strategies
- Team Leadership
- Cost Management
- Revenue Growth
- Negotiation Skills
- Insurance License
- Claims Experience
- Attorney Negotiation
Certification
7020 - NonResident Designated Home State Florida All Lines Insurance License
Timeline
Claims Representative
Travelers Insurance
05.2024 - Current
Flagship Branch Manager
Enterprise Rent-A-Car
06.2023 - 05.2024
Branch Manager
Enterprise Rent-A-Car
10.2022 - 06.2023
Assistant Branch Manager
Enterprise Rent-A-Car
10.2021 - 10.2022
Shift Manager
Starbucks
04.2021 - 10.2021
Business Management Bachelor’s Degree -
Montclair State University
7020 - NonResident Designated Home State Florida All Lines Insurance License
Similar Profiles
Amed FatahAmed Fatah
Salvage Coordinator at Travelers InsuranceSalvage Coordinator at Travelers Insurance
Katherine GiuvaKatherine Giuva
Outside Property Adjuster at Travelers InsuranceOutside Property Adjuster at Travelers Insurance
Brendan DickinsonBrendan Dickinson
Senior Claim Rep, Outside Property at Travelers InsuranceSenior Claim Rep, Outside Property at Travelers Insurance