Amanda Loftin
Alpharetta,GA
Summary
Dedicated Customer Service professional with the knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Case Manager
Freedom Care
09.2022 - Current
- Assist with outreach and engagement services to engage clients and maintain working relationships.
- Develop and implement comprehensive case management plans to address client needs and goals.
- Manage caseloads to satisfy multiple patients with diverse needs.
- Collaborate with healthcare providers to drive continuity of care.
- Work with medical teams, Health Plans, patients and families to implement effective treatment plans to receive services.
Store Manager
CubeSmart Self Storage
08.2015 - 09.2022
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Took ownership of customer issues and followed problems through to resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Scanning Clerk
ShopRite
08.2013 - 08.2015
- Perform weekly aisle Scanning audits to ensure accuracy of pricing file.
- Check prices and be knowledgeable about location of items in the store.
- Maintain pricing integrity on the sales floor by ensuring that all items are properly signed, tagged, and scanned correctly.
- Accurately complete all weekly price changes transmitted to the store file from corporate to include both checking for and correcting any discrepancies.
- Greet all Customers and provide them with prompt, courteous service and assistance.
Education
Bachelor of Science - Business Management
Farmingdale State College
Farmingdale, NY06-2015
Skills
- Team Collaboration
- Customer Service
- Detail Oriented
- Time Management
Timeline
Case Manager
Freedom Care
09.2022 - Current
Store Manager
CubeSmart Self Storage
08.2015 - 09.2022
Scanning Clerk
ShopRite
08.2013 - 08.2015
Bachelor of Science - Business Management
Farmingdale State College