Kirsten Gonzales
Mandeville,LA
Summary
Dynamic Case Manager with a proven track record at CF Breeze Recovery, adept at developing comprehensive care plans and enhancing client outcomes through effective case management and advocacy. Skilled in crisis intervention and documentation, I excel in fostering relationships and empowering clients to navigate their healthcare needs with empathy and clarity.
Overview
8
8
years of professional experience
Work History
Case Manager
CF Breeze Recovery
08.2020 - 09.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Patient Access Representative
Ochsner Health System
08.2019 - 04.2020
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Mental Health Technician
Northlake Behavioral Health System
03.2015 - 03.2017
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
Education
Certificate - Interventionist Certification Training
ALL CEUS
Lebanon03.2025
Certificate - Causes of Addiction: A Trauma Informed Approach
ALL CEUS
Lebanon, TN03.2025
Certificate - Culture of Addiction
ALL CEUS
Lebanon, TN03.2025
Certificate - Kids And Substance Abuse
Louisiana Child Welfare Training
Hammond, LA02.2025
Certificate - Human Trafficking 101
Louisiana Child Welfare Training
Hammond, LA02.2025
Certificate - Biopsychosocial Impact of Guilt And Strategies For
ALL CEUS
Lebanon, TN02.2025
Certificate - Biopsychosocial Impact of Depression And Strategie
ALL CEUS
Lebanon, TN02.2025
Certificate - Introduction To Trauma-Informed Education
Louisiana Child Welfare Training
Hammond, LA01.2025
High School Diploma - General
Fontainebleau High School
Mandeville, LA05.2011
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Conflict resolution
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Documentation proficiency
- Community outreach
- Data entry and analysis
- Crisis intervention
- Emotional awareness
- Treatment Planning
- MS office
- Referral coordination
- Resource management
- Case management tracking
- Patient support
- Patient assessment
- Discharge planning
- Intervention plans
- Direct patient care
- Medical records management
- Progress evaluations
- Patient needs assessment
- Patient assessments
- Family education
- Family education programs
- Group therapy
- Health history documentation
- Multitasking and organization
- Clear communication
- Team collaboration
- HIPAA compliance
- Verbal and written communication
- Goal setting
- Ethical judgment
- Report writing
- Empathy and compassion
- Teamwork and collaboration
- Multitasking Abilities
- Attention to detail
- Team building
- Organizational skills
- Client meetings
Accomplishments
- First Aid is Opiod Crisis- Red Cross
- Certification in ICD -10 medical billing and Coding
- Certification in EPIC
- Member of the American Foundation of Suicide Prevention
- Honor Roll Student throughout school
-
Timeline
Case Manager
CF Breeze Recovery
08.2020 - 09.2022
Patient Access Representative
Ochsner Health System
08.2019 - 04.2020
Mental Health Technician
Northlake Behavioral Health System
03.2015 - 03.2017
Certificate - Interventionist Certification Training
ALL CEUS
Certificate - Causes of Addiction: A Trauma Informed Approach
ALL CEUS
Certificate - Culture of Addiction
ALL CEUS
Certificate - Kids And Substance Abuse
Louisiana Child Welfare Training
Certificate - Human Trafficking 101
Louisiana Child Welfare Training
Certificate - Biopsychosocial Impact of Guilt And Strategies For
ALL CEUS
Certificate - Biopsychosocial Impact of Depression And Strategie
ALL CEUS
Certificate - Introduction To Trauma-Informed Education
Louisiana Child Welfare Training
High School Diploma - General
Fontainebleau High School
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