Brianna Doucet
Mesa,Az
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Amazon Pharmacy
Phoenix, AZ
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Data Processing Customer Service Representative
TimeSavers
Scottsdale, AZ
02.2022 - 04.2023
- Answering phones, responding to customer request, or transferring to the necessary departments
- Processing customers orders, and collecting payments.
- Streamlined data entry tasks for improved accuracy and reduced processing times.
- Collaborated with team members to optimize workflow and achieve superior service levels.
- Managed high-volume workload under tight deadlines without sacrificing accuracy or quality of work.
Sous Chef/ Server
Yes Bay Lodge
Ketchikan, AK
06.2022 - 09.2022
- Additional responsibilities are baking, light kitchen prep work, and common cleaning.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Planned and directed high-volume food preparation in fast-paced environment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
Assistant Manager
Domino's Pizza
Mesa, AZ
01.2022 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Associate Of Science - Photography
Spokane Falls Community College
Spokane, WA01.2013
Central Valley High School
01.2005
Skills
- Customer Service
- Critical Thinking
- Data Entry
- Money handling abilities
- Complaint Handling
- Microsoft Outlook, Word, and Excel
References
- Bill Bartlett, Teacher, (509)-934-5652
- Gabe Gudditch, Executive Chef, +1 (360) 448-5175
- Rachel Otto, Coworker, (260) 243-3939
Timeline
Sous Chef/ Server
Yes Bay Lodge
06.2022 - 09.2022
Customer Service Representative
Amazon Pharmacy
04.2022 - Current
Data Processing Customer Service Representative
TimeSavers
02.2022 - 04.2023
Assistant Manager
Domino's Pizza
01.2022 - 05.2022
Associate Of Science - Photography
Spokane Falls Community College
Central Valley High School