Jill Miles
Edmond,OK
Summary
Seeking a manager role where I can contribute to the daily operations and serve as a liaison between the physicians, staff, and patients to provide an excellent experience for everyone.
Overview
27
27
years of professional experience
Work History
Patient Financial Services Coordinator
SSM Health
12.2023 - Current
- Resolve discrepancies for chemotherapy and laboratory WQ's to ensure accuracy and completeness for claims
- Communicate and educate the staff and healthcare providers to be in compliance with policies and coding guidelines
- Prepare month end financial reports for the Accounting Department
- Trained for coverage for front desk/registration, scheduling and medical records
Oncology Billing Specialist
Cancer Specialists of Oklahoma
02.2006 - 12.2023
- Monitor billing and coding of drugs, administration, lab, and office visits of Medical Oncology and Radiation Oncology
- Ensure all charges are entered and payments are posted by monthly deadline
- Print monthly reports of month end closing for doctors and accountant
- Enter payments from patients and insurance companies
- Coordinate benefits, file secondary claims, determine if payments made are correct and correspond with insurance companies when necessary if payments are incorrect
- Knowledge of account follow-up work
Administrative Support Supervisor
Arkansas Blue Cross Blue Shield
08.2002 - 01.2006
- Supervise 11 employees for incoming/outgoing mail room and screen mail (research and prepare mail for other departments)
- Interview and hire new employees
- Manage work flow throughout the unit
- Conduct performance reviews, pull workload reports, desk audits, , warning process of employees and process termination if warranted
- Training employees, lead unit meetings, manage production
- Monitoring and management of budgets, including tracking expenses and identifying discrepancies
- Ability to operate mail room equipment, supply room organization, inventory and stock forms for entire office
Customer Service Representative
Arkansas Blue Cross Blue Shield
07.1998 - 08.2002
- Answer beneficiary and provider phone calls
- Research medical policies in the Medicare Newsletters
- Medicare Secondary Payor questions, Financial questions
- Research and prepare incoming correspondence mail for other departments
Claims Specialist
Arkansas Blue Cross Blue Shield
12.1997 - 07.1998
- Process paper and electronic Medicare claims
- Process specialized claims; Ambulance, Anesthesia, and Medicare Secondary Payor claims
Education
High School -
Rossford High School
Rossford, OH05.1988
University of Central Oklahoma -
Skills
- EPIC
- Mosaiq
- QuickBooks
- Centricity Medical Software
- Microsoft Word
- Excel
- Self managing
Hobbies and Interests
- Exercising
- Gardening
- Reading
- Church
- Shopping
Timeline
Patient Financial Services Coordinator
SSM Health
12.2023 - Current
Oncology Billing Specialist
Cancer Specialists of Oklahoma
02.2006 - 12.2023
Administrative Support Supervisor
Arkansas Blue Cross Blue Shield
08.2002 - 01.2006
Customer Service Representative
Arkansas Blue Cross Blue Shield
07.1998 - 08.2002
Claims Specialist
Arkansas Blue Cross Blue Shield
12.1997 - 07.1998
High School -
Rossford High School
University of Central Oklahoma -
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