Jill Miles
Edmond,OK
Summary
Seeking a manager role where I can contribute to the daily operations and serve as a liaison between the physicians, staff, and patients to provide an excellent experience for everyone.
Overview
27
27
years of professional experience
Work History
Patient Financial Services Coordinator
SSM Health
Oklahoma City, OK
12.2023 - Current
- Resolve discrepancies for chemotherapy and laboratory WQ's to ensure accuracy and completeness for claims
- Communicate and educate the staff and healthcare providers to be in compliance with policies and coding guidelines
- Prepare month end financial reports for the Accounting Department
- Trained for coverage for front desk/registration, scheduling and medical records
Oncology Billing Specialist
Cancer Specialists of Oklahoma
Oklahoma City, OK
02.2006 - 12.2023
- Monitor billing and coding of drugs, administration, lab, and office visits of Medical Oncology and Radiation Oncology
- Ensure all charges are entered and payments are posted by monthly deadline
- Print monthly reports of month end closing for doctors and accountant
- Enter payments from patients and insurance companies
- Coordinate benefits, file secondary claims, determine if payments made are correct and correspond with insurance companies when necessary if payments are incorrect
- Knowledge of account follow-up work
Administrative Support Supervisor
Arkansas Blue Cross Blue Shield
Oklahoma City, OK
08.2002 - 01.2006
- Supervise 11 employees for incoming/outgoing mail room and screen mail (research and prepare mail for other departments)
- Interview and hire new employees
- Manage work flow throughout the unit
- Conduct performance reviews, pull workload reports, desk audits, , warning process of employees and process termination if warranted
- Training employees, lead unit meetings, manage production
- Monitoring and management of budgets, including tracking expenses and identifying discrepancies
- Ability to operate mail room equipment, supply room organization, inventory and stock forms for entire office
Customer Service Representative
Arkansas Blue Cross Blue Shield
Oklahoma City, OK
07.1998 - 08.2002
- Answer beneficiary and provider phone calls
- Research medical policies in the Medicare Newsletters
- Medicare Secondary Payor questions, Financial questions
- Research and prepare incoming correspondence mail for other departments
Claims Specialist
Arkansas Blue Cross Blue Shield
Oklahoma City, OK
12.1997 - 07.1998
- Process paper and electronic Medicare claims
- Process specialized claims; Ambulance, Anesthesia, and Medicare Secondary Payor claims
Education
High School -
Rossford High School
Rossford, OH05.1988
University of Central Oklahoma -
Skills
- EPIC
- Mosaiq
- QuickBooks
- Centricity Medical Software
- Microsoft Word
- Excel
- Self managing
Hobbies and Interests
- Exercising
- Gardening
- Reading
- Church
- Shopping
Timeline
Patient Financial Services Coordinator
SSM Health
12.2023 - Current
Oncology Billing Specialist
Cancer Specialists of Oklahoma
02.2006 - 12.2023
Administrative Support Supervisor
Arkansas Blue Cross Blue Shield
08.2002 - 01.2006
Customer Service Representative
Arkansas Blue Cross Blue Shield
07.1998 - 08.2002
Claims Specialist
Arkansas Blue Cross Blue Shield
12.1997 - 07.1998
High School -
Rossford High School