MELISSA RAMIREZ
LUBBOCK
Summary
Proven track record in enhancing customer loyalty and streamlining financial operations at MicroGenDX, showcasing exceptional customer service and data entry skills. Excelled in relationship building and work prioritization, achieving performance goals consistently. Demonstrated strong work ethic and team leadership, contributing to significant improvements in efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
PATIENT FINANCIAL SERVICES COORDINATOR
MICROGENDX
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
PRODUCTION WORKER
JOHNSON CONTROL
04.2018 - 10.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected and adjusted work performed to meet expectations.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Assembled and tested various products to meet production requirements and quality control standards.
- Took on additional shifts during peak work periods to keep projects on schedule.
Shipping and Receiving Clerk
O'Hair Shutters
07.2013 - 04.2018
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Education
High School Diploma -
LUBBOCK HIGH SCHOOL
Lubbock, TX12.1998
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Team Leadership
- Goal Setting
- Exceptional customer service
- Strong Work Ethic
Timeline
PATIENT FINANCIAL SERVICES COORDINATOR
MICROGENDX
11.2021 - Current
PRODUCTION WORKER
JOHNSON CONTROL
04.2018 - 10.2021
Shipping and Receiving Clerk
O'Hair Shutters
07.2013 - 04.2018
High School Diploma -
LUBBOCK HIGH SCHOOL