Microsoft Word
Jamila Tidwell
Certified Fitness Trainer
Greenville,SC
Summary
Service-focused Certified Personal Trainer dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Experienced in Customer Service with over the course of 2 years of experience in the retail and fitness industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of professional experience
13
13
years of post-secondary education
2
2
Certifications
Work History
Certified Personal Trainer
Self-employeed
Temecula, CA
01.2020 - Current
- Successfully sold personal training packages that totaled 1000 in one individual transaction..
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Trained clients during strength training, cardiovascular exercise and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Met health education and wellness objectives with implementation of new training programs.
- Educated customers through creative presentations about health and personal benefits of services.
- Organized files and created new system for personal fitness plans, records and contracts.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Built customer loyalty by smoothly executing training initiatives.
Customer Service Associate
Old Navy
Oceanside, CA
08.2016 - 02.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered basic technical support for clients on wide range of company products.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Some College (No Degree) - Sociology
Palomar College
San Marcos, CA 06.2016 - Current
Certification - Certified Fitness Trainer
ISSA
Temecula, CA 01.2020 - Current
Some College (No Degree) - Criminal Justice
Chadron State College
Chadron, NE 08.2010 - 01.2012
High School Diploma -
North High School
Phoenix, AZ 08.2006 - 05.2010
Skills
Nutrition assessment and planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved enrollment and clerical issues which led to customer compliance and satisfaction .
- Resolved product issue through consumer testing.
Software
Excel
Workday
Internet Explorer
Microsoft Office
Powerpoint Presentation
Fax and Scanning Documents
Certification
CPT - Certified Personal Trainer
Interests
Rebranded and Building Businesses
Real Estate Development and Sales
Fitness and Nutrition
Accounting
Timeline
Certified Personal Trainer
Self-employeed
01.2020 - Current
Certification - Certified Fitness Trainer
ISSA
01.2020 - Current
CPT - Certified Personal Trainer
01-2020
CGFI - Certified Group Fitness Instructor
01-2020
Customer Service Associate
Old Navy
08.2016 - 02.2017
Some College (No Degree) - Sociology
Palomar College
06.2016 - Current
Some College (No Degree) - Criminal Justice
Chadron State College
08.2010 - 01.2012
High School Diploma -
North High School
08.2006 - 05.2010
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