Microsoft Word
Jamila Tidwell
Certified Fitness Trainer
Greenville,SC
Summary
Service-focused Certified Personal Trainer dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Experienced in Customer Service with over the course of 2 years of experience in the retail and fitness industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
2
2
years of professional experience
13
13
years of post-secondary education
2
2
Certifications
Work History
Certified Personal Trainer
Self-employeed
Temecula, CA
01.2020 - Current
- Successfully sold personal training packages that totaled 1000 in one individual transaction..
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Trained clients during strength training, cardiovascular exercise and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Met health education and wellness objectives with implementation of new training programs.
- Educated customers through creative presentations about health and personal benefits of services.
- Organized files and created new system for personal fitness plans, records and contracts.
- Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Built customer loyalty by smoothly executing training initiatives.
Customer Service Associate
Old Navy
Oceanside, CA
08.2016 - 02.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered basic technical support for clients on wide range of company products.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Some College (No Degree) - Sociology
Palomar College
San Marcos, CA 06.2016 - Current
Certification - Certified Fitness Trainer
ISSA
Temecula, CA 01.2020 - Current
Some College (No Degree) - Criminal Justice
Chadron State College
Chadron, NE 08.2010 - 01.2012
High School Diploma -
North High School
Phoenix, AZ 08.2006 - 05.2010
Skills
Nutrition assessment and planning
Weight management
Fitness instruction
First Aid and CPR
Personal training and coaching
BMI knowledge
Nutrition principles
Demonstrating exercises
Biomechanics knowledge
Motivational
Knowledge of human anatomy
Safety and compliance
Activity Planning
Program development
Exercise program design
Group and individual instruction
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved enrollment and clerical issues which led to customer compliance and satisfaction .
- Resolved product issue through consumer testing.
Software
Excel
Workday
Internet Explorer
Microsoft Office
Powerpoint Presentation
Fax and Scanning Documents
Certification
CPT - Certified Personal Trainer
Interests
Rebranded and Building Businesses
Real Estate Development and Sales
Fitness and Nutrition
Accounting
Timeline
Certified Personal Trainer
Self-employeed
01.2020 - Current
Certification - Certified Fitness Trainer
ISSA
01.2020 - Current
CPT - Certified Personal Trainer
01-2020
CGFI - Certified Group Fitness Instructor
01-2020
Customer Service Associate
Old Navy
08.2016 - 02.2017
Some College (No Degree) - Sociology
Palomar College
06.2016 - Current
Some College (No Degree) - Criminal Justice
Chadron State College
08.2010 - 01.2012
High School Diploma -
North High School
08.2006 - 05.2010