Creshanda Howard
Lamont,FL
Summary
At Sam's Club, I excelled in roles demanding exceptional customer service and organizational skills, streamlining processes to enhance efficiency and customer satisfaction. My expertise in online order processing and mentoring new staff showcases my ability to improve productivity and foster team growth, achieving high accuracy and timeliness in order fulfillment.
Overview
21
21
years of professional experience
Work History
Personal Shopper
Sam's Club
Tallahassee, FL
10.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Worked productively with customers to meet order requirements and service expectations.
- Kept clients informed about upcoming sales and events, maximizing their opportunities to purchase desired items at discounted prices.
Member Order Specialist
Sam's Club
Tallahassee, FL
06.2019 - 10.2022
- Streamlined order management processes for increased efficiency and productivity.
- Maintained expertise in company products offerings by participating in ongoing training sessions.
- Utilized various software systems for efficient data entry, tracking, reporting, and communication purposes.
- Monitored order status, ensuring timely updates were communicated to customers for enhanced transparency.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Tire Sales Associate
Sam's Club
Tallahassee, FL
11.2013 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Floor Associate
Sam's Club
Tallahassee, FL
03.2007 - 10.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in inventory management, ensuring product availability and timely restocking.
Cashier
Sam's Club
Tallahassee, FL
04.2004 - 03.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certificate Of Completion Administrative Assistant -
Taylor Technical Institute
Perry Fl09.2003
High School Diploma -
Jefferson County Adult Center
Monticello,Fl12.2000
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Online Order Processing
- Prioritizing Orders
- Verifying Order Accuracy
- Time Management
Timeline
Personal Shopper
Sam's Club
10.2022 - Current
Member Order Specialist
Sam's Club
06.2019 - 10.2022
Tire Sales Associate
Sam's Club
11.2013 - 05.2019
Sales Floor Associate
Sam's Club
03.2007 - 10.2013
Cashier
Sam's Club
04.2004 - 03.2007
Certificate Of Completion Administrative Assistant -
Taylor Technical Institute
High School Diploma -
Jefferson County Adult Center