Kashif P. Abraham
Norwood,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Senior Network Techinican
Mass General Brigham / NWH
Newton, MA
08.2014 - Current
- Troubleshot hardware and software to determine and rectify network problems.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Performed necessary maintenance to support network availability.
- Identified and immediately resolved issues with network devices.
- Worked with outside vendors for client installation of software and hardware.
- Oversaw and managed operational installation and upgrading of hardware and software.
Senior Museum Assistant
Tobago Museum, Trinidad
01.2004 - 01.2010
- Earned award for outstanding Employee of the Year 2010
- Provided IT technical support to colleagues
- Managed team of museum assistants, including daily work assignments and monthly performance reviews
- Managed archeological digs from 2005-2006, including data management
- Managed annual university seminars
Tech Support Intern
F1 Connect Ltd
Trinidad, West Indies
01.2000
- Provided technical support to F1 Connect Ltd customers
- Troubleshoot and repair MACs and PCs
- Troubleshot problems with DSL connections, modems and home networks
- Used familiarity with operating systems and hardware to resolve issues
- Maintained accurate notes, and good customer service skills
Education
Foundation Certificate in IT Service Management -
People Cert
121 Sloane Street, SW1X 9BW London 05.2018
Associate of Applied Science Degree - Information Technology - Computer Network Systems
ITT Technical Institute
04.2013
Technician Certificate in Telecommunication System -
Trinizuela Vocational School
Trinidad And Tobago07.2003
Skills
- Maintenance and Repair
- Network support
- Component installation
- Documentation skills
- Interpersonal Communication
- Dependable and Responsible
Timeline
Senior Network Techinican
Mass General Brigham / NWH
08.2014 - Current
Senior Museum Assistant
Tobago Museum, Trinidad
01.2004 - 01.2010
Tech Support Intern
F1 Connect Ltd
01.2000
Foundation Certificate in IT Service Management -
People Cert
Associate of Applied Science Degree - Information Technology - Computer Network Systems
ITT Technical Institute
Technician Certificate in Telecommunication System -
Trinizuela Vocational School
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