Mikee Taylor
Columbia,SC
Summary
Detail-oriented professional with 3+ years of customer service experience and 1 year of efficiently and accurately keying claims. Offers strong problem-solving and research skills. Committed to learning and adapting quickly to effectively contribute to the testing process.
Overview
7
7
years of professional experience
Work History
Claims Clerk I
Blue Cross Blue Shield of South Carolina
Columbia, SC
05.2023 - Current
- Screen, code, and key claims to ensure proper and accurate adjudication of claims in accordance with departmental standards for quality and production, contract regulations, policies, and guidelines.
- Accurately use medical review forms and all available reference materials.
- Correct keying errors as noted by system edits.
- Achieved a score of 98% or higher on monthly audits.
Captioning Assistant
Communication Service For The Deaf
09.2020 - 09.2022
- Enhanced captioning support to deaf and hard-of-hearing individuals during phone conversations, using variety of software and tools.
- Increased staff development by assisting with training and mentoring new hires.
- Maintained guidelines and policies regarding confidentiality and security of client information.
- Achieved 99% accuracy rate in captioning phone calls, exceeding the company's performance goals.
Student Service Worker
Aramark
01.2019 - 09.2020
- Served food to customers while ensuring guest satisfaction and anticipating customers' needs.
- Increased team success by completing jobs quickly and accurately to meet production goals.
- Communicated effectively with customers and coworkers, building positive relationships and contributing to collaborative team environment.
Team Member
Chick-fil-A
09.2017 - 01.2019
- Maintained high level of attention to detail, to prepare orders quickly and accurately.
- Worked efficiently in fast-paced environment, consistently meeting or exceeding performance targets and goals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Arts - Double Major: Criminal Justice And Psychology
University of South Carolina - Columbia
Columbia, SC05.2020
Skills
- Verbal and Written Communication
- Customer Service
- Time Management
- Attention to Detail
- Analytical Skills
- Data Entry
Timeline
Claims Clerk I
Blue Cross Blue Shield of South Carolina
05.2023 - Current
Captioning Assistant
Communication Service For The Deaf
09.2020 - 09.2022
Student Service Worker
Aramark
01.2019 - 09.2020
Team Member
Chick-fil-A
09.2017 - 01.2019
Bachelor of Arts - Double Major: Criminal Justice And Psychology
University of South Carolina - Columbia