DENA L. Joanos
Destrehan,LOUISIANA
Summary
Experienced administrative specialist with a proven track record in providing comprehensive support, coordinating office operations, managing bookkeeping tasks, delivering exceptional customer service, handling human resources responsibilities, and utilizing technical skills across diverse industries. Skilled at prioritizing tasks in fast-paced environments and consistently achieving goals. Demonstrates strong interpersonal and communication skills, fostering effective collaboration and building positive relationships. Known for being highly organized with meticulous attention to detail. Seeking professional growth opportunities to further contribute expertise and drive success in a dynamic work environment.
Overview
15
15
years of professional experience
Work History
Claims Clerk I
Broadspire
09.2019 - Current
- Directly support Vice President, Management Team, Adjusters and Admin Department performing a variety of clerical duties for the Southern Claims Service Center
- Index appropriate file and/or claim numbers on unidentified correspondence using various automated systems for mail delivered by USPS/ACS/Unmatched mail queue in CWAS
- Prepare various types of correspondences, benefit notices, or memorandums for medical appointments, attorneys, and external clients
- Perform control operator functions for various Service Center or Claim Office data systems
- Retrieve and/or re-file items from the central storage facility and maintain accurate records of file activity
- Prepare outgoing mail for shipment, including shipping and receiving computer equipment
- Execute a variety of clerical duties that include answering telephones, dispersing faxes, processing claim payments, sorting and preparing files, data entry and providing excellent customer service
- Pull files from storage for audits and claim review
- Prepare files in electronic form, to include payment history, file notes, and medical reports
Operations Coordinator – Biomass
Control Union
01.2017 - 11.2018
- Support President, Vice President, Management Team, Field Surveyors, Accounting Department, and Operations Team with administrative, operational, and logistical tasks
- Acknowledge client nominations
- Manage job files according to ISO standards
- Conduct quality checks on documentation (field/office)
- Prepare and distribute certificates, reports, and invoices
- Manage electronic and hard copy files
- Coordinate with laboratories for analysis
- Track vessel progress with daily updates
- Liaise with field personnel
- Prepare courier dispatches
- Assist in training new staff members
- Provide office support and answer phone calls
Project Manager Administrator
Palmisano Contractors, LLC
09.2016 - 01.2017
- Administrative support to the Project Management Team, Accounting Department and Receptionist
- Prepare and distribute contracts, ensure compliance, manage change orders, apply for permits, and schedule police details in New Orleans
- Oversee notarizations, track submittals, maintain files, inventory office supplies and utilities for project start-up, monitor insurance renewals, and assist with coding invoices, purchase orders, and payment applications
- Support multi-line phone systems, print, scan, upload specs and plans, prepare mail and affidavits, manage file organization, and schedule conference calls and meetings
Contract Administrator
Cycle Construction Services, LLC
07.2015 - 09.2016
- Manage contracts for two businesses from pre-award to project completion
- Establish and maintain records of all contract-related correspondence
- Prepare and manage bid packages, bidder lists, requests for bids, and addenda notifications
- Coordinate with the Estimating Team, Project Management, and Vice President for approval of contract alterations
- Prepare and submit contract documents for Vice President's review
- Liaise with the Surety Company for the issuance of insurance certificates, quote preparation, and bonding to comply with contract requirements
- Track and forward policy renewals as necessary
- Assist the Estimating Team and Project Management with submittals and administrative tasks at job sites
- Upload project plans, specifications, and addenda to the online plan room for bid invitations, vendor prequalification, subcontractor management, and creation of project files using construction bid software
- Support the receptionist in managing a busy multi-line phone system
- Assist employment applicants
- Print, scan, and upload specifications and plans
- Manage document preparation for mailing and schedule courier services
- Prepare affidavits for notarization
- Oversee inventory management of all proposals, project files, and plans, preparing them for storage
- Update vendor records
- Maintain the Outlook Calendar and send meeting requests for all pre-bid meetings and bids
Accounts Receivable Clerk
Blessey Marine Services, Inc.
10.2014 - 07.2015
- Provide financial, clerical, and administrative support to ensure efficient, timely, and accurate processing of accounts
- Precise billing of towing vessels and inland tank barges, including charter, freight, demurrage, fleeting, and heating voyages, along with respective third-party rebillable expenses
- Generating and updating vessel position reports using daily captain’s logs
- Filing, copying, scanning, reprinting, and faxing invoices as required
- Participating in front desk rotation for a busy multi-line telephone system as scheduled
- Performing monthly detailed revenue allocations
- Generating monthly aging reports to monitor customer balances and outstanding invoices and issuing demand letters as needed
- Processing semi-monthly invoices
- Preparing month-end close for the Accounting Department by creating detailed spreadsheets with attention to detail and accuracy for all accrual and deferral journal entries
- Tracking boat and barge fuel usage
- Generating mileage reports for the Tax Department
- Coordinating with Marketing Representatives, Finance Analysts, and the Director of Finance to track and allocate all vessel and barge revenue
Fiscal Operations Coordinator
ABC New Orleans Bayou Chapter
09.2010 - 10.2014
- Manage daily accounting tasks such as accounts payable, receivable, client billing, record management, and financial reports
- Assist the President/CEO with vendor coordination, insurance matters, property inventory, and contract management
- Handle general accounting duties for three business entities, including coordination of all banking transactions, reconciliations, tax documentation, and financial reporting, in collaboration with the contracted CPA
- Oversee payroll accounts in conjunction with a third-party provider
- Manage the annual fiscal audit in collaboration with the contracted CPA firm
- Handle office supply inventory, equipment purchasing, and maintenance agreements
Education
Associates Degree - Business Studies
Delgado Community College
New Orleans, LA01.1995
Fine Arts, Business Studies
University of New Orleans
New Orleans, LA01.1992
Skills
- Clear Verbal and Written Communication
- Consistent Professional Conduct
- Strong Organizational Abilities
- Detail-Oriented Mindset
- Proactive Self-Starter
- Independent Work Proficiency
- Team Collaboration Skills
- Skilled in Following Directions
- Experienced with Office Applications
- Expertise in Riskmaster DXC Claims System
- Experienced with ODM and CWAS Systems
- Experienced with Mitchell SmartAdvisor Software
- Service Excellence
Timeline
Claims Clerk I
Broadspire
09.2019 - Current
Operations Coordinator – Biomass
Control Union
01.2017 - 11.2018
Project Manager Administrator
Palmisano Contractors, LLC
09.2016 - 01.2017
Contract Administrator
Cycle Construction Services, LLC
07.2015 - 09.2016
Accounts Receivable Clerk
Blessey Marine Services, Inc.
10.2014 - 07.2015
Fiscal Operations Coordinator
ABC New Orleans Bayou Chapter
09.2010 - 10.2014
Fine Arts, Business Studies
University of New Orleans
Associates Degree - Business Studies
Delgado Community College
Similar Profiles
Jasmine BranchJasmine Branch
SENIOR CLAIMS EXAMINER at BROADSPIRESENIOR CLAIMS EXAMINER at BROADSPIRE
MIKE MANDASMIKE MANDAS
TELEPLUS AGENT at BROADSPIRETELEPLUS AGENT at BROADSPIRE
Hope RuizHope Ruiz
SENIOR CLAIMS EXAMINER at BROADSPIRESENIOR CLAIMS EXAMINER at BROADSPIRE