Relmo Perez
Freeport,NY
Summary
Highly motivated, troubleshooter, problem-solver with a solid track record and experience in managerial support. Respected by colleagues and upper management for being proactive in achieving short and long-term goals. Enthusiastic learner interested in an opportunity that will allow for professional and career growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
Garden City Jeep
Garden City, USA
10.2022 - Current
- Foster & manage strong relationships with new and existing clients
- Generate new businesses by developing marketing initiatives, network & follow up calls
- Answer Client questions, share product knowledge, & research availability
- Increase team and store revenue with strong sales
- Exercise independent judgement
- Supervise a successful process and experience for the client with ordering, storage, receiving, and delivery
Service Advisor
Garden City Jeep
Garden City, USA
08.2020 - 10.2022
- Retained all duties and responsibilities from previous service advisor positions
- Managed fleet accounts for outside vendors
- Log hours and weekly pay for technicians
- Create vehicle repair estimates for clients & insurance companies
- Supervise union and contractor personnel
- Correspond with clients to resolve issues/complaints and prioritize daily work to meet department needs
- examine staffing resources, work schedule and/or overtime request
- Ensure team training is in compliance with company requirements
- Review employee work and attendance in accordance with company guidelines
Service Advisor
Valley Stream Honda
Valley Stream, USA
03.2018 - 08.2020
- Implemented company safety protocols for both personal safety and environmental
- Managed a team of 10 repair technicians daily
- Communicate vehicle repair needs between clients and technicians
- Negotiate with outside vendors & insurance companies to stay within estimates
- Would open, close, and manage the entire department (including shop) on designated days
- Involved with upper management in handling client service issues & or complaints
- Work with team to create a productive and positive culture
- Foster trust and confidence among team and clients
Manager/Owner
PD Grocery
Saint Albans, USA
01.2009 - 09.2019
- Ensure safe work practices are followed as well as the environment in accordance with company policy and government regulation's
- Managed multiple store operations, including inventory, special promotions and pricing
- Responsible for making sound business decisions to determine appropriate outcomes with client related issues and concerns
- Assisted in recruitment, hiring, training, and evaluation of employees
- Would open or close on designated days & reconcile all cash and charge receipts
- Would open or close on designated days & reconcile all cash and charge receipts
- Address other related tasks and assignments
Education
Associates Degree - Criminal Justice, Finance Law
Nassau Community College
01.2006
Skills
- Strong organizational skills to deliver effective presentations
- Time management skills to meet strict deadlines
- Exceptional communication skills in building strong client relationships
- Interpersonal skills to manage conflict effectively
- Ability to work independently
- Ability to work and manage teams effectively
- Detail-oriented and commitment to quality
- Ability to handle multiple tasks and problems simultaneously to successful completion
- Experience in managing sensitive documents
- Management skills to lead/manage others
- Leadership skills to inspire and develop staff
- Ability to establish long-lasting relationships
- Secure written and verbal communication skills
- Secure verbal communication and listening skills
- Experience in CDK
- Experience in Reynolds & Reynolds
- Experience in DealerConnect
- Proficient in Google Docs
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Excel
- Bilingual
Certification
- Jeep Stellantis North America: Basic and advanced Electronics
- Jeep Stellantis North America: Product Knowledge
- Healthcare Information Management System Society- HIMSS
References
Available upon request
Timeline
Senior Sales Associate
Garden City Jeep
10.2022 - Current
Service Advisor
Garden City Jeep
08.2020 - 10.2022
Service Advisor
Valley Stream Honda
03.2018 - 08.2020
Manager/Owner
PD Grocery
01.2009 - 09.2019
Associates Degree - Criminal Justice, Finance Law
Nassau Community College
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