JENNI BENBASSETT
Germantown,Maryland
Summary
Accomplished service-oriented, positive and pro-active Business Development Manager with more than 20 years of experience developing and retaining relationships and partnerships by providing support and attentive service. Strategic and analytical with motivational leadership style and expertise in building new network connections, training on and promoting products and expanding territories. Team player with a focus on the big picture and what is good for the team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development Manager
Holland America Line And Seabourn Cruises
Germantown, MD
12.2012 - 06.2020
- Building and maintaining relationships with Travel Professionals for Maryland, DC, Virginia, Delaware and West Virginia territory for Holland America Line and Seabourn
- Partner with accounts to develop marketing plans and provide sales and co-op marketing support.
- Educated Travel Partners on Holland America Line and Seabourn support tools to increase revenue and exceed sales goals
- Managed budget for assigned territory
- Utilized Business Intelligence Bridge portal to run reports for ROI of events, co-op, and track sales to execute on areas of opportunity.
- Participated in trade shows, seminars, FAMs and travel events such as annual Travel and adventure Show.
- Created reports and presentations detailing business development activities.
- Kept meticulous client notes and updated account information in company databases.
- Identified and pursued valuable group business opportunities to generate new company revenue.
Regional Training Manager
Sprint Nextel Corporation
Germantown, MD
01.2005 - 12.2012
- Led and motivated team of up to 18 trainers throughout north and south territories to drive performance.
- Organized weekly team calls to review upcoming projects, team goals, company initiatives and share best practices
- Coached using GROW coaching model to assist Trainers and District Managers with finding solutions to areas of opportunity such as reaching assigned goals and achieving desired results
- Partnered with team on performance plans and identifying goals and objectives for professional and personal development
- Conducted root cause analysis identifying gaps with business partners to create action plans to assist stores in increasing their Key Performance Indicators
- Managed projects such as Store Manager Sales Academies I, II and III, Holiday Training program.
- Developed surveys to identify training needs based on projected production processes and changes.
- Analyzed effectiveness of training programs at all levels and recommended updates.
Skills
- Strong Relationship Building
- Motivated Team Player with Positive, Can Do Attitude
- Proficient with Microsoft Office Suite
- Interdepartmental Collaboration
- Goal and Detail-Oriented
- Customer Service and Complaint Resolution
- Territory and Customer Portfolio Management
- Leading webinars on multiple platforms
Accomplishments
- Won Business Development Manager of the Year for Alaska 2014 - Holland America Line
- Director's Award for Training - Nextel Communications
- Supervised team of up to 18 staff members.
- Consistently met and exceeded quarterly objectives.
Certification
- Presentation Skills
Additional Information
Won Business Development Manager of the Year for Alaska Holland America - 2014
Won Director's Award for Training - Nextel Communications - 2003
Timeline
Business Development Manager
Holland America Line And Seabourn Cruises
12.2012 - 06.2020
Regional Training Manager
Sprint Nextel Corporation
01.2005 - 12.2012
Similar Profiles
Carissa MillsCarissa Mills
Hotel Services Manager at Holland America- Princess CruisesHotel Services Manager at Holland America- Princess Cruises
ANA KATRINA BANOANA KATRINA BANO
Assistant Cook at Holland America LineAssistant Cook at Holland America Line
John SolomonJohn Solomon
GUEST SERVICES ADMINISTRATOR at Holland America LineGUEST SERVICES ADMINISTRATOR at Holland America Line