Summary
Overview
Work History
Education
Timeline
Generic

Reshard Young

West Palm Beach,FL

Summary

Motivated and results-driven Sales and Operations Management Trainee with hands-on experience in inventory management, customer service, and operations optimization. Aspiring to leverage my leadership abilities, technical knowledge, and passion for operational excellence to transition into a Maintenance Supervisor role, contributing to organizational success through strategic maintenance management and team development.

Overview

4
4
years of professional experience

Work History

Sales and Operations Management Trainee

Penske Truck Leasing
06.2024 - Current
  • Developed tailored solutions for consumer and commercial customers, including local and national accounts, enhancing service offerings and customer value.
  • Managed a large inventory of world-class, nationally recognized vehicles, optimizing fleet productivity, profitability, and customer satisfaction in a fast-paced and dynamic environment.
  • Generated new business leads and nurtured relationships with existing customers to drive growth and strengthen loyalty.
  • Ensured complete customer satisfaction by delivering exceptional service and support, even in high-pressure situations.

Maintenance Coordinator

Penske Truck Leasing
04.2023 - 09.2023
  • Maintained optimal inventory levels by ordering parts according to sourcing procedures, ensuring on-time, defect-free deliveries.
  • Received and stored parts systematically, keeping PartsNet updated promptly, performing regular inventory cycle counts, and ensuring parts availability as needed.
  • Managed battery and tire inventory to meet precise specifications, ensuring both new and used batteries and tires were on hand, well-organized, and readily accessible.
  • Communicated with customers regarding maintenance updates, schedule changes, and resolutions for service issues, ensuring transparency and fostering positive relationships.

Diesel Tech III

Penske Truck Leasing
03.2022 - 04.2023
  • Ensured vehicle safety and maintenance standards to provide reliable, safe vehicles for customers.
  • Utilized Penske’s tools and technologies to log, research, and complete repairs, including conducting basic vehicle diagnostics for accurate and efficient service.
  • Performed preventative maintenance repairs, such as tire rotations, component lubrication, parts replacement, and minor electrical and cooling system maintenance on both gas and diesel vehicles.
  • Collaborated with management to expand technical skills through Penske’s technician training programs and hands-on coaching, enhancing expertise in vehicle maintenance.

Customer Service Representative

Penske Truck Leasing
04.2021 - 03.2022
  • Greeted customers and ensured a positive experience while fueling and washing vehicles, fostering a welcoming environment.
  • Conducted vehicle readiness inspections, checking tires, fluids, and other basic maintenance items to ensure vehicles were in optimal condition.
  • Maintained clean and safe facilities, ensuring a safe and comfortable environment for both customers and associates.
  • Developed technical skills through training and hands-on coaching, performing minor repairs such as installing mounted tires, replacing or rotating tires, and carrying out preventative maintenance tasks.

Education

Bachelor of Arts (B.A.) in General Studies -

Florida Atlantic University
Boca Raton, FL

Timeline

Sales and Operations Management Trainee

Penske Truck Leasing
06.2024 - Current

Maintenance Coordinator

Penske Truck Leasing
04.2023 - 09.2023

Diesel Tech III

Penske Truck Leasing
03.2022 - 04.2023

Customer Service Representative

Penske Truck Leasing
04.2021 - 03.2022

Bachelor of Arts (B.A.) in General Studies -

Florida Atlantic University

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Reshard Young