De'Antrell Zenon-Adair
Lake Charles,LA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Dedicated to being adaptable and always hunting profitability. Loyal and dependable.
Overview
9
9
years of professional experience
Work History
Owner/Operations Manager
Auto Warehouse Louisiana
09.2021 - 01.2024
- Managed all day-to-day business operations.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired, trained, and managed dealership's high-performing team of employees dedicated to achieving company goals.
- Established positive workplace culture that fostered employee engagement, collaboration, and loyalty
- Coordinated 20+ auto finance deals per month
Marketing Coordinator
Lyons Market
01.2020 - 10.2023
- Developed visually engaging marketing materials to support product launches and promotions.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Increased all store social media metrics by 60% or more
Grocery Department Manager
Lyons Market
12.2019 - 08.2021
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Implemented successful promotional campaigns to increase sales and drive customer engagement.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
Blended Sales/Customer Service Agent
Progressive
09.2024 - Current
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction rates.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Bookkeeper
Lyons Market
12.2018 - 01.2020
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reconciled and corrected issues with financial records.
Front End Assistant
Costco
04.2017 - 10.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Fostered a positive work environment by collaborating effectively with team members and maintaining open communication channels with management.
- At Costco Member Service is #1, we're all trained to go above and beyond for our clientele. This is a value I will always hold close since it's made them so successful.
Education
Associate of Arts - Liberal Arts And General Studies
South Louisiana Community College
Lafayette, LA05.2015
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
- Sales Leadership
- Social Media Marketing
- Strategic Decision-Making
- Employee Development
- Driven and Determined
- Budget Control
Timeline
Blended Sales/Customer Service Agent
Progressive
09.2024 - Current
Owner/Operations Manager
Auto Warehouse Louisiana
09.2021 - 01.2024
Marketing Coordinator
Lyons Market
01.2020 - 10.2023
Grocery Department Manager
Lyons Market
12.2019 - 08.2021
Bookkeeper
Lyons Market
12.2018 - 01.2020
Front End Assistant
Costco
04.2017 - 10.2018
Associate of Arts - Liberal Arts And General Studies
South Louisiana Community College