Helen Hernandez
Hicksville,New York
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Frida's Mexican Restaurant
Plainview, NY
01.2023 - 11.2024
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Garnished dishes and beverages to serve visually appealing menu items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Server
Bistro Cassis
Huntington, NY
06.2021 - 01.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Quetzalcoatl Restaurant
Huntington, NY
05.2015 - 08.2017
- Knowledge of the basics of serving and bussing.
- Detail-oriented.
- Teamwork.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Education
High School Diploma -
Hicksville High School
Hicksville, NY06-2011
Skills
- Hostess support
- Daily specials memorization
- Table resetting
- Team member support
- Food and beverage pairings
- Wine service
- Price memorization
- Table setting knowledge
- High-volume dining
- Dining crew workflow optimization
- Liquor, wine, and food service
- Special dietary requirements
- Dining area maintenance
- Menu presentation
Timeline
Server/Bartender
Frida's Mexican Restaurant
01.2023 - 11.2024
Server
Bistro Cassis
06.2021 - 01.2023
Server
Quetzalcoatl Restaurant
05.2015 - 08.2017
High School Diploma -
Hicksville High School