Bram Rubenstein

Responsible for multiple service roles within ultra high end restaurant group. Held roles of increasing responsibility. Customer facing service required. Knowledge of food and beverage essential for excellent customer experience. Achieved high level of customer satisfaction as reported by management.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Increased sales significantly by upselling higher-end products to customers.

Performed front office maintenance duties by organizing and cleaning desk spaces and replenishing office supplies.

• Developed customer service and sales skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.
• Welcomed guests to facility, addressed complaints and found solutions to problems.
• Conducted regular property inspections nightly to verify staff efficiency and exceptional guest accommodations.
• Maintained positive lobby presence, pleasantly greeting guests and employees.
• Marketed and coordinated banquet rooms for social events and business meetings, increasing total revenue.
• Provided services efficiently and with high level of accuracy.
• Provided exceptional service and assistance to guests upon check-in.
• Hired and trained new employees, demonstrating best methods for serving clients and guests.
• Increased customer service ratings through personable service.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.