Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

BRIAN MANOUS

Houston

Summary

Dynamic sales professional and experienced level three server with a proven track record at Pappasito Cantina, excelling in customer service and team collaboration. Recognized for achieving top sales and enhancing client satisfaction through effective communication and personalized service. Skilled in order accuracy and hospitality, consistently delivering exceptional experiences in high-pressure environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Server/server Trainer

Pappasito Cantina # 1
03.2022 - Current
  • Was consistently top sales person
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Sales Supervisor

Wanted Roofing and Construction
01.2012 - 03.2016
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.

Call Center Representative

Lazer Graphics
02.2010 - 12.2011
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.

Education

Brownwood High School
Brownwood, TX
05-2006

No Degree - Certification InP.C. Repair

Alvin Community College
Alvin Tx
02-2002

Skills

  • Sales expertise
  • Effective sales strategies
  • Order accuracy
  • Team collaboration
  • Service prioritization
  • Menu memorization
  • Safe food handling
  • Cleanliness standards
  • Customer service
  • Memory retention
  • Hospitality service expertise

Accomplishments

  • Trained nearly all servers for the past three years at pappasitos #1
  • Helped to create a spirit of salesmanship at my location
  • Lead and executed several large banquets, including

one for the president of Botswana, his cabinet, and 7 U.S. seceret service agents.

  • was named "mvp" numerous times at GSM

Certification

  • Certified -food handeler
  • Certified-Tabc

Timeline

Server/server Trainer

Pappasito Cantina # 1
03.2022 - Current

Sales Supervisor

Wanted Roofing and Construction
01.2012 - 03.2016

Call Center Representative

Lazer Graphics
02.2010 - 12.2011

Brownwood High School

No Degree - Certification InP.C. Repair

Alvin Community College

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