Emily Moss
Peachtree City,GA
Summary
Track record in enhancing customer experiences and streamlining order management at Bistro Hilary. Excelled in guest engagement and hospitality service, significantly improving relationship management. Demonstrating expertise in safe food handling and professional appearance, ensuring high standards of service and safety. Skilled in multitasking and meeting deadlines, reflecting a strong work ethic.
Overview
5
5
years of professional experience
Work History
Server/Server Trainer
Bistro Hilary
03.2019 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep the dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
Receptionist Administrator
The Women's Specialists of Fayette
05.2023 - 05.2024
- Handled complaints and questions, and re-directed calls to appropriate team members.
- Answered incoming calls, directing patients to individuals addressing specific needs.
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Scheduled and rescheduled visits for multiple doctors at a time.
- Confirmed appointments, communicated with patients, and updated patient records.
- Managed multiple tasks and met time-sensitive deadlines.
- Collected payments, processed transactions, and updated relevant records.
Education
High School Diploma -
Faith Academy
Stockbridge, GASkills
- Customer Service
- Order delivery practices
- Safe Food Handling
- Daily specials memorization
- Order Management
- Guest Engagement
- Service prioritization
- Relationship Management
- Hospitality service expertise
- Strong Work Ethic
- Sales Techniques
- Professional Appearance
Timeline
Receptionist Administrator
The Women's Specialists of Fayette
05.2023 - 05.2024
Server/Server Trainer
Bistro Hilary
03.2019 - Current
High School Diploma -
Faith Academy
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