Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maximiliano Cortez

Chicago,IL

Summary

Dynamic professional with a proven track record at Cafe Ba Ba Reeba, excelling in high-quality client service and effective sales strategies. Highly adaptable and composed under pressure, I leverage strong maintenance and troubleshooting skills to enhance operational efficiency and foster positive customer relationships, ensuring exceptional experiences and satisfaction.

Overview

13
13
years of professional experience

Work History

Server/Cocktail Bartender

Cafe Ba Ba Reeba
01.2013 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
  • Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.
  • Reduced wait times for guests by efficiently managing the queue and expediting orders in a timely manner.
  • Grew returning clientele base through building relationships with regular customers, remembering personal preferences and favorite drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Manufacturing Technician/Operations and Maintenance Engineer

Aldonex
01.2020 - 01.2023
  • Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
  • Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
  • Made sure that products were produced on time and are of good quality.
  • Assembled and tested parts and components to meet safety and performance standards.
  • Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
  • Improved production efficiency by implementing standardized procedures and streamlining workflow.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Performed preventative maintenance and inspections on production machinery.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Conducted thorough testing on finished products, ensuring compliance with industry standards and customer requirements.
  • Displayed strong attention to detail while reviewing blueprints or schematics, ensuring proper assembly of components according to specifications.
  • Inspected products and machines to maintain quality and efficiency.
  • Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
  • Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Performed troubleshooting and repair for complex electrical equipment.
  • Organized and directed maintenance shutdowns and startups.
  • Dismantled defective machines and equipment and installed new or repaired parts.
  • Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
  • Resolved customer complaints in prompt, polite and professional approach.
  • Performed root cause failure analysis on critical equipment, leading to more effective preventative measures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Optimized spare parts inventory management for cost reduction and increased availability.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Repaired and replaced pumps, valves and motors.
  • Replaced worn or broken parts on machines and equipment.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Executed tasks within time and budget constraints.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Rewired and replaced faulty electrical components in equipment.
  • Detected and repaired machinery faults using electrical and manual testing methods.

Auto Mechanic Technician

United Tires LLC
01.2019 - 01.2020
  • Upheld company reputation by consistently delivering high-quality workmanship and maintaining strong customer relationships.
  • Enhanced vehicle performance by conducting thorough diagnostics and identifying necessary repairs.
  • Maintained a safe work environment by adhering to company safety protocols and industry standards.
  • Assisted customers in understanding their vehicle''s maintenance requirements, promoting preventative care measures.
  • Evaluated client vehicles for additional repair needs during routine service appointments, offering recommendations based on findings.
  • Streamlined workflow processes by organizing tools and equipment for easy accessibility during repairs.
  • Performed routine maintenance tasks such as oil changes, filter replacements, tire rotations, and brake inspections to ensure vehicle longevity.
  • Minimized customer wait times by completing maintenance tasks in a timely manner without compromising quality.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Investigated customer complaints to identify cause of malfunctions.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.

Education

No Degree - Mechanical Engineering

University of Illinois At Chicago
Chicago, IL

Associate of Applied Science - Automotive Engineering

Harry S. Truman College
Chicago, IL
06-2018

Skills

  • Consistent work performance & Professional Demeanor
  • High-quality client service
  • Effective sales strategies
  • Proficient in task management
  • Highly Adaptable & Composed under pressure
  • Dependable and accountable
  • Clear interpersonal communication
  • Maintenance and troubleshooting skills
  • Equipment maintenance
  • Proficient in schematic reading

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manufacturing Technician/Operations and Maintenance Engineer

Aldonex
01.2020 - 01.2023

Auto Mechanic Technician

United Tires LLC
01.2019 - 01.2020

Server/Cocktail Bartender

Cafe Ba Ba Reeba
01.2013 - 08.2025

No Degree - Mechanical Engineering

University of Illinois At Chicago

Associate of Applied Science - Automotive Engineering

Harry S. Truman College

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Maximiliano Cortez