Amanda Wright
Martinsburg,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Server/Cocktail Bartender
Olive Garden Restaurant
Martinsburg, WV
09.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server/Shift Supervisor
Ledo's Pizza
Ranson, West Virginia
05.2022 - 09.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Followed health safety guidelines when preparing and serving food products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Assistant Lead
Bowman
Hagerstown, Maryland
03.2021 - 05.2022
- Provided administrative support to the Lead including filing, data entry, and scheduling meetings.
- Monitored progress of projects and prepared reports for the Lead on a weekly basis.
- Assisted with training of new team members on departmental procedures and processes.
- Conducted regular audits of existing systems and processes to identify areas for improvement.
- Ensured compliance with company policies, procedures, and regulations at all times.
- Participated in brainstorming sessions with the Lead team to develop innovative ideas for product development.
- Performed quality assurance checks on products before launch or release into production environment.
Hiring and Recruiting
Macy's Hiring Center
Martinsburg, West Virginia
05.2020 - 03.2021
- Assisted in recruiting, hiring and training new personnel for the cafeteria staff.
- Updated hiring managers throughout recruiting process and addressed sourcing deficiencies.
- Assisted in recruiting efforts by interviewing prospective candidates and recommending hiring decisions.
- Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
- Assisted in recruiting, hiring, training, and developing new team members.
Janitorial Worker
Berkeley County School Board
Martinsburg, WV
01.2020 - 09.2020
- Sweep, mop, and buff floors in all areas of the building.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Empty trash cans and replace liners as needed.
- Dust furniture and wipe down surfaces throughout the facility.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
- Maintain janitorial closets in a neat and organized manner.
- Remove snow from sidewalks using shovels or snow blowers when needed.
- Ensure hazardous materials are disposed of correctly per regulations.
Education
High School Diploma -
Hedgesville High School
Hedgesville, WV05-2007
Some College (No Degree) - General Studies
Lord Fairfax Community College
Middletown, VASkills
- Food inspection
- Table Setting
- Safe Food Handling
- Table Bussing
- Beverage Preparation
- Service prioritization
- Item promotion
- Point of Sale (POS) system operations
- Calm Demeanor
- Food safety understanding
- High-volume dining
- Professional Appearance
- Strong Work Ethic
- Exceptional customer service
- Positive and professional
- Mentoring
- Complaint resolution
- Team Supervision
- Attention to Detail
- Housekeeping
- Exceptional time management
- Safe cleaning with chemicals
- Interior and exterior cleaning
- Restroom upkeep
Timeline
Server/Cocktail Bartender
Olive Garden Restaurant
09.2023 - Current
Server/Shift Supervisor
Ledo's Pizza
05.2022 - 09.2023
Assistant Lead
Bowman
03.2021 - 05.2022
Hiring and Recruiting
Macy's Hiring Center
05.2020 - 03.2021
Janitorial Worker
Berkeley County School Board
01.2020 - 09.2020
High School Diploma -
Hedgesville High School
Some College (No Degree) - General Studies
Lord Fairfax Community College