Alaina Silva
8400 Adagio Way,CA
Summary
Professional in hospitality with thorough preparation for providing exceptional service. Skilled in customer engagement, multitasking, and maintaining clean and organized workspace. Strong focus on team collaboration and achieving results, ensuring adaptability with changing needs. Known for reliability, friendly demeanor, and ability to create welcoming environment.
Overview
2027
2027
years of professional experience
Work History
Cocktail Server/ Bartender/ Food Server
Chevys Fresh Mex
1919 Douglas Blvd, Roseville Ca 95678
2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed beverage orders and ensured timely delivery to guests.
- Maintained cleanliness and organization in cantina (bar) and serving areas.
- Collaborated with kitchen staff and team members to align food and drink service.
- Managed opening and closing shift operations.
- Assisted in training new servers on menu items and service standards.
- Monitored guest satisfaction to address concerns promptly and effectively.
- Developed knowledge of cocktail recipes and drink preparation techniques.
- Implemented upselling strategies to enhance overall guest experience.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
Register Behavior Technician
Intercare Therapy
Sacramento, CA
01.2025 - 08.2025
- Implemented individualized treatment plans to support client behavioral goals.
- Assisted in data collection and analysis to track client progress.
- Collaborated with multidisciplinary teams to enhance service delivery effectiveness.
- Engaged clients using positive reinforcement techniques to promote skill development.
- Observed and documented client behaviors to inform adjustments in interventions.
- Provided training and guidance to new staff on behavior management strategies.
- Facilitated communication between clients, families, and care team for holistic support.
- Developed and maintained therapeutic relationships fostering trust and engagement.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Improved client communication skills through the use of evidence-based practices and techniques.
House Keeper
Self Employed Services
Sacramento, CA
2022 - 2025
- Cleaned and sanitized residential spaces using efficient cleaning techniques and high-quality products.
- Organized and maintained household supplies, ensuring availability of essential items for daily operations.
- Implemented effective time management strategies to complete cleaning tasks within designated timeframes.
- Developed customized cleaning schedules tailored to client preferences and specific needs.
- Utilized eco-friendly products to promote sustainable cleaning practices while maintaining a healthy environment.
- Established strong relationships with clients through consistent communication and reliability in service delivery.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Server/ Host/expo
Black Angus Steak House
7925 Greenback Ln
2021 - 2025
- Provided exceptional customer service to enhance dining experience.
- Assisted in menu knowledge to effectively recommend food and beverage pairings.
- Processed customer orders accurately using point-of-sale (POS) system.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Maintained cleanliness and organization of dining area and service stations.
- Upsold daily specials to increase overall sales revenue and guest satisfaction.
- Handled customer inquiries and resolved issues promptly to ensure positive experiences.
- Trained new servers on restaurant protocols and service standards for consistency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Associate of Science - Psychology
Sierra College
Rocklin, CA05.2024
Skills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- High volume dining
- Speed and efficiency
- Exceptional customer service
- Menu memorization
- Cleaning and sanitization
- Reliability and punctuality
- Efficient multitasking
- Safe food handling
- Payment processing
- Tableside service
- Bill computation
- Quality control
- Stress tolerance
- Food running
- Promoting specials
- Reading body language
- ABC standards
- Following dress code
- Coordinating with bartenders
- POS system expertise
- Garnishing drinks
- Service prioritization
- Cash handling proficiency
- Building rapport with customers
- Drink preparation expertise
- Strong communication skills
- Complaint resolution
- Menu presentation
- Patience and empathy
- Food and beverage pairings
- Balancing trays
- Calculating tips
- Safety monitoring
- Daily specials memorization
- POS system operation
- Wine pairings
- Food inspection
- Food delivery
- Food station setup
- Professional appearance
- Handling guest complaints
- ID verification
- Memory retention
- Sales strategy
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Timeline
Register Behavior Technician
Intercare Therapy
01.2025 - 08.2025
Cocktail Server/ Bartender/ Food Server
Chevys Fresh Mex
2023 - Current
House Keeper
Self Employed Services
2022 - 2025
Server/ Host/expo
Black Angus Steak House
2021 - 2025
Associate of Science - Psychology
Sierra College