Mackenzie Wynn
Sarasota
Summary
Dynamic hospitality professional skilled in enhancing guest experiences through effective multitasking and tailored service in fast-paced settings. Proven track record of building relationships that drive repeat business and sales growth. Dedicated to maintaining professionalism and operational excellence under pressure.
Overview
9
9
years of professional experience
Work History
Server / Cocktail Server / Bartender
Brewhouse Grille
Camp Hill
08.2023 - 05.2026
- Delivered high-quality guest service in a fast-paced, high-volume bar and restaurant environment
- Utilized extensive knowledge of cocktails, spirits, wine, and menu offerings to provide tailored recommendations and increase sales
- Managed large sections to ensure timely service and enhance guest experience while maintaining accuracy and professionalism
- Maintained composure and excellent customer service during late-night rushes and high-pressure situations
- Monitored guest satisfaction and promptly resolved concerns to maintain positive dining experiences
- Processed cash, credit card, and mobile payments accurately while balancing tabs and closing checks
- Collaborated closely with bartenders, kitchen staff, and management to ensure smooth nightly operations
- Assisted with opening and closing duties including stocking, cleaning, and inventory support
Bartender
Evergrain Brewing Co.
Camp Hill
07.2020 - 08.2023
- Provided exceptional service to a high volume of customers in a fast-paced brewery environment
- Executed multitasking skills to prepare drinks, handle transactions, and sustain bar cleanliness
- Warmly greeted new and returning customers, building strong relationships that encouraged customer loyalty and repeat business
- Resolved customer conflicts swiftly and professionally, enhancing guest experience and satisfaction
- Verified IDs and upheld responsible alcohol service and safety standards
- Enforced cleanliness and safety policies during COVID-19 to protect employee and guest safety
- Assisted with bar setup, stocking, inventory organization, and end-of-shift cash reconciliation
Combat Engineer
Army National Guard
Pennsylvania
02.2017 - 02.2023
- Achieved excellence on evaluations throughout 6-year enlistment through performance, volunteerism, and attention to detail
- Demonstrated discipline and adaptability in high-pressure, team-oriented environments
- Executed required tasks efficiently to support operational success
- Strengthened leadership, communication, and problem-solving skills through military training and responsibilities
- Maintained professionalism and accountability while managing demanding responsibilities and deadlines
Server / Bartender
Dockside Willies
Wormleysburg
11.2019 - 07.2020
- Provided attentive guest service in high-volume restaurant and bar, enhancing overall guest satisfaction
- Ensured accurate handling of payments, balanced cash drawers, and processed transactions efficiently at shift changes
- Organized and prioritized tasks to meet strict timeframes during peak business hours, contributing to smooth operations
- Collaborated with peers and upper management to maintain efficient restaurant operations and positive guest experiences
- Built rapport with guests to create a welcoming atmosphere and encourage repeat business
- Assisted with maintaining clean and organized dining and service areas throughout shifts
Education
High School Diploma -
Commonwealth Charter Academy
Harrisburg, PA05-2018
Some College (No Degree) - Nursing
Harrisburg Area Community College
Harrisburg, PAHarrisburg, PA
Skills
- Customer service and support
- Cocktail Service
- Relationship management
- Team collaboration and leadership
- Sales enhancement and upselling
- Time management and multitasking
- Customer Service
- Conflict resolution and problem-solving
- Point of sale (POS) operations
- Guest relations and hospitality
- Bartending and cocktail service
- Payment processing and cash handling
- Attention to detail and communication skills
Timeline
Server / Cocktail Server / Bartender
Brewhouse Grille
08.2023 - 05.2026
Bartender
Evergrain Brewing Co.
07.2020 - 08.2023
Server / Bartender
Dockside Willies
11.2019 - 07.2020
Combat Engineer
Army National Guard
02.2017 - 02.2023
High School Diploma -
Commonwealth Charter Academy
Some College (No Degree) - Nursing
Harrisburg Area Community College