Tonya Poon
Summary
Extensive background in finance, property and recruitment management, customer service, recruiting, and sales, coupled with creative ideas for marketing as well as training and managerial skills. Proven ability to develop sales potential in new market areas as well as create and build teams to be successful by mentoring, guiding, and providing the tools needed grow and advance in current position while preparing them to evolve into other positions if desired. Excellent verbal and interpersonal skills and abilities. Strong analytical and planning skills combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy, great problem solver, and decision maker with phenomenal time management and organizational skills. Work well as a team player as well as on an individual basis. High call volume experience. Close attention to detail. Understand and write budgets to create the most ROI.
Overview
24
24
years of professional experience
3
3
Certification
Work History
Community Property Manager (Short-Term Assignment)
Rise48
12.2025 - 03.2026
- Managed daily operations of a multifamily residential community, overseeing leasing, compliance, maintenance coordination, and resident relations
- Led aggressive rent collection and delinquency reduction initiatives, implementing structured follow-up systems and payment solutions
- Analyzed financial performance, identifying revenue gaps and executing strategies to improve overall property income
- Supervised and trained on-site staff, ensuring operational efficiency, accountability, and adherence to company standards
- Coordinated with maintenance and third-party vendors to address ongoing property issues and improve living conditions
- Developed and enforced policies to stabilize occupancy and improve tenant retention
- Maintained compliance with local, state, and company regulations, ensuring proper documentation and reporting
- Reduced active evictions from 28 to 7 within 60 days through strategic tenant engagement, payment plans, and enforcement procedures.
- Increased occupancy from 83% to 92% with a projection to hit 96% by April.
- Increased monthly collections from $180,000 to $267,000 within 3 months, with a projection of an additional $50k, significantly improving property cash flow
- Successfully eliminated a long-standing roach infestation that had persisted since property inception (2023) by implementing a comprehensive treatment plan, vendor accountability, and resident compliance measures
- Stabilized property operations in a short timeframe, improving overall performance, tenant satisfaction, and operational standards
Financial Advisor/Consultant
Dominium Financial Group
12.2020 - Current
- Responsible for diversifying clients’ portfolios by assisting them in their financial portfolios by offering a range of insurance products including term insurance, whole life, Indexed Universal Life (IUL), Universal Life (UL), and annuities.
- Client Consultation: Conduct in-depth consultations with clients to understand their financial goals, risk tolerance, and long-term planning needs, providing tailored solutions to meet those objectives.
- Financial Planning: Develop comprehensive financial strategies that incorporate various insurance products to enhance clients' financial security and wealth-building potential.
- Product Education: Educate clients on the benefits, features, and potential returns of different insurance products, ensuring they make informed decisions.
- Sales & Implementation: Present and recommend suitable insurance solutions, manage the application process, and ensure smooth implementation of chosen products.
- Policy Management: Monitor and review clients' insurance policies regularly, making adjustments as needed to align with changes in their financial situation or goals.
- Relationship Management: Build and maintain strong, long-term relationships with clients through regular communication, follow-ups, and personalized service.
- Compliance: Ensure all financial planning activities adhere to regulatory requirements and company policies.
- Market Analysis: Stay updated on market trends, new products, and changes in the financial landscape to provide clients with the most current and effective solutions.
Property Manager
Apartment Management Consultant
01.2023 - 10.2025
- Was responsible for partial and full property renovation and increasing revenue by increasing and stabilizing occupancy, taking it from 85% to 95% economic and physical occupancy within 60 days and 98% leased within a 90-day period by using strategic marketing, partnering with other property alliances and current residents.
- Collections increased from $248k to $400k while decreasing delinquency by $100k within the first 45 days.
- Responsible for payroll, hiring, and making sure team maintained all training required and needed for transparency, safety, growth, and the understanding of their positions for fluency.
- Manage renovation project.
- Acquire vendors and quotes for projects and negotiate for best prices for Ownership approval.
- Responsible for managing a second property in Houston Texas.
- Enforce the rules and regulations on property.
- Resolve customer concerns and assure quality satisfaction.
- Responsible for Community/Resident functions.
- Manage work orders and make ready units.
- Train Maintenance Supervisor on placing orders, managing his team, completing follow-ups on work orders on turned units and how to work within his budget.
- Inspected units prior to move-in.
- Implement systems to assist and grow team morale and confidence, while instilling growth for new opportunities.
- Review and approved all applications/files for move ins as well as renewals.
- Walk all made ready units for final inspection after the maintenance supervisor completed theirs.
- Responsible for completing preliminary/owner’s and variance reports as well as 90-day goals and marketing survey.
- Responsible for reclassing payables and writing and maintaining yearly budgets.
- Maintain monthly resident functions.
- Responsible for payables and receivables.
- Train staff in different areas for the betterment of the property and self-growth.
- Responsible for monthly safety classes/meetings.
- Responsible for entering Capital expenses for property renovation payables into AIM and on an additional spreadsheet to account for all rehab expenses.
Licensed Mortgage Broker/Processor
Nexa Mortgage
10.2021 - 12.2022
- Was responsible for managing the customer relationship from commitment and taking all necessary steps in accordance with internal policies and procedures to bring the transaction to a ready close status including processing residential loan files and working with customers, vendors, and in-house operations from application to funding on new construction and refinanced homes.
- Worked closely with underwriters for a fluid process in approval of VA, FHA, Conventional and USDA loans.
- Adherence to established unit turn time, productivity, and quality metrics.
- Was responsible for self-marketing, sales, educating clients, completing 1003 and requesting 1004 4506T /4560C and other documents for completion of file to submit to Underwriting for approval.
- Primary focus on Purchase and Refi’s.
- Originated and processed clients FHA, VA, USDA, HELOC, Conventional, Streamline, Fixed /Adjustable and Jumbo mortgage loans.
- Entered data and analyzed LP and DU findings (pre underwritten files from submission to underwriting).
- Reviewed all documents, prepared, and calculated income and assets thoroughly before submission to underwriting.
- Reviewed credit reports discussed with customers.
- Completed 1003 and requested 1004 and other required documents needed for pre-underwriting for final submission to underwriting for approval of loan.
- Made sure all loans were Safe Harbor loans.
- Main point of contact for borrowers, closing department, underwriters, and third-party vendors.
- Ordered title and flood as well as resolved routine title issues: undisclosed liens, judgments and reconveyances.
- Was responsible for originating loans and finding the best product for client.
- Consult with clients about current and future needs to help them achieve their financial goals.
- Build a solid rapport with clients.
- Create an analysis based on information given by the client to create the best quality of service.
- Owned and built my business with the support of our team at Brokerage Firm.
- Counseled and educated clients on the home-buying and refinance process as well as how to better manage their mortgages.
- Assisted clients throughout the loan process from application to closing of loan.
- Was responsible for maintaining great, healthy, and transparent relationships with Lenders.
- Made sure all documents pertaining to clients are kept securely locked and confidential.
- Was responsible for marketing and soliciting new clients via business cards, social media, face to face, and word of mouth from previous clients and RE Agent.
Behavior HC Senior Recruiter/Staffing Coordinator/New Business Account Manager
Delta T Group
04.2020 - 09.2021
- Was responsible for providing customer service to the company’s clients and contractors.
- Was responsible for the expedient filling of client requisitions with appropriately matched professionals, and continuous recruitment of relative professionals.
- Ongoing management of active client schedules and marketing new business development through bulk calling and daily client interactions.
- Was responsible for maintaining full desk operation.
- Was responsible for acquiring new accounts.
- Was responsible for generating weekly placement ads.
- Interviewed, scheduled, completed backgrounds, recruited, hired, terminated, billed, and prospected.
- Made 75 to 125 calls daily.
- Conducted sales presentations on appointments.
- Build a territory of business to increase revenue.
- Continuously increased billable hours and client leads in database.
- Provided outstanding customer service to client contacts.
- Maintained a positive team environment.
- Followed all department policies, procedures, and compliance.
- Followed all reporting requirements.
- Was responsible for billing and making sure Independent Contractors (Doctors, Nurses, NPs, CNAs and BHTs) had proper credentials and documents to complete work assignments.
Property and Project Manager
Bridge Property Management
03.2013 - 04.2020
- Was responsible for complete partial and full property renovation and increasing revenue by increasing and stabilizing occupancy, taking it from 65% to 95% occupied 90 days and 98% leased within a 120-day period by using strategic marketing, partnering alliances with current residents, hosting pool parties and weekly events while also utilizing other communities as allies.
- Was responsible for staff of nine, payroll, and hiring.
- Managed the complete renovation project with responsibilities including ordering office and pool furniture, soccer field turf, grills, pool table, computers, and updated weightroom equipment.
- Acquired vendors and quotes for projects and made negotiations for best prices.
- Was responsible for Capital expense budget during the renovation and funding phase of property.
- Was responsible for managing a second property with a staff of 10 that consisted of 397 units with a staff of 10 during the absence of property manager and the sale of the property for 6 months.
- Enforced the rules and regulations on property.
- Maintained delinquency of less than 2% while consistently maximizing NOI on a 352-unit property.
- Resolved customer concerns and assured quality satisfaction.
- Was responsible for Community/Resident functions.
- Managed work orders and made ready units.
- Trained Maintenance Supervisor on placing orders, managing his team, completing follow ups on work orders on turned units and how to work within his budget.
- Inspected units prior to move in.
- Implemented systems to assist and grow team morale and confidence, while instilling growth for new opportunities.
- Reviewed and approved all applications/files for move ins as well as renewals.
- Walked all made ready units for final inspection after the maintenance supervisor completed his.
- Was responsible for completing preliminary/owner’s and variance reports as well as 90-day goals and marketing survey.
- Was responsible for reclassing payables and writing and maintaining yearly budgets.
- Maintained monthly resident functions.
- Was responsible for payables and receivables.
- Trained staff in different areas for the betterment of the property and self-growth.
- Was responsible for monthly safety classes/meetings.
- Was responsible for entering Capital expenses for property renovation payables into Yardi and on an additional spreadsheet to account for all rehab expenses.
Property Manager
Dominium Residential
05.2012 - 03.2013
- Maintained budget.
- Increased revenue by increasing occupancy and lowering delinquency.
- Resolved resident issues as well as stabilized property.
- Project Manager for the rebuilding of a burned building.
- Implemented strategies to increase retention/sales to maintain a low turnover of residents.
- Enforced the rules and regulations on 212-unit property.
- Resolved customer concerns and assured quality satisfaction.
- Managed work orders and made ready units.
- Inspected units prior to move in.
- Reviewed and approved all applications/files for move ins as well as renewals.
- Was responsible for completing preliminary/ owner’s report.
- Resolved collection, invoice, and recertification issues on a 30-day basis.
- Maintained monthly resident functions.
- Approved POs for services on property and reconciled invoices for payment.
- Trained staff in different areas for the betterment of the property.
- Was responsible for writing property’s budget for 2013 and completing other monthly reports.
Property Manager
Ambling Companies
09.2010 - 05.2012
- Maintained the budget.
- Increased revenue by increasing occupancy and maintaining a 95% occupancy rate.
- Was responsible for staff.
- Implemented strategies to increase retention/sales to maintain a low turnover of residents.
- Resolved customer concerns and assured quality satisfaction.
- Managed work orders.
- Conducted training classes as well as safety meetings.
- Analyzed files; made sure all appropriate documents were provided for Tax Credit and State Compliance as well as Conventional.
- Was responsible for completing owner’s report and maintaining budget.
- Was responsible for assuring reports were completed efficiently and correctly, along with collected/posted rents, sent letters to residents to help keep delinquencies down, and entered applications.
- Handled receipt of credit files, renewals/recertifications and headed marketing along with made bank deposits.
- Conducted walk through of any vacant units prior to move in.
- Leased and approved applications.
- Inspected occupied units to maintain quality and safety.
Senior Admissions Advisor
Kaplan University
09.2008 - 08.2010
- Achieved company and personal goals.
- Assisted students with determining what certificate, associates, or bachelor program was the best fit for the future career.
- Interacted with the Academics and Financial Aid departments to ensure students enrollments were eligible for their start date to ensure the process was fluid.
- Mentored and assisted in training new admission advisors.
- Made 50-75 outbound calls per day as well as received 10-20 inbound calls.
- Worked in a team environment.
Property Manager
TKR Capitol
09.2006 - 09.2008
- Maintained consistent growth in sales: Developed and created a policies and procedures manual for both the staff and residents to ensure quality, professionalism, and equality.
- Prepared client files with all requested documents for application process.
- Resolved customer concerns and assured quality satisfaction.
- Managed all facets as it pertained to daily responsibilities.
- Trained new employees on how to accurately provide information on our product and quality on completing files for approval.
- Maintained budgets.
- Was responsible for assuring reports were completed efficiently and correctly, along with collected/posted rents, sent letters to resident to help keep delinquencies down, filed evictions, entered applications.
- Handled receipt of credit files, all verifications needed for process, renewals and headed marketing.
- Made bank deposits.
- Leased and approved applications.
- Made request for any additional information needed for approval process.
Leasing Specialist/Assistant Manager
Equity Residential
09.2002 - 09.2005
- Marketed our product.
- Handled competition surveys.
- Was responsible for market ready products.
- Gathered all forms and documents needed for client file.
- Before placed on a permanent property, I floated from 400 to 700-unit properties.
- Purchased office supplies.
- Received packages for residents.
- Verified and processed all information for potential residents.
- Collected rents.
- Sent notices.
- Filed evictions.
- Maintained less than 2% delinquency.
- Entered data, received inbound and outbound calls.
- Handled work orders upon completion to assure satisfaction.
- Was responsible for prospecting new customers.
- Handled receipt of credit files and pre-qualified applicants.
- Processed paperwork and critiqued it before delivery to Manager.
- Handled move-ins.
Education
Bachelor’s Degree - Marketing with concentration (Banking and Finance)
Associate’s degree - Business Administration with concentration (Marketing)
Skills
- Microsoft Word
- Power Point
- Excel
- Outlook
- Windows
- Tax Credit
- Bond
- Low-Income Housing
- Compliance
- HUD
- Conventional Properties
- Due Diligence
- Rehabs
- Audits
- Loan Originator
- Loan Processor
- Point
- Encompass
- Empower
- Wiz
- Amsi
- MRI
- Yardi
- AS400
- Ops
- Onesite
- Icam
- SharePoint
- Citrix
- Yieldstar
- Entrada
- LRO
- Rent Café
- Box
- AIM
- Analyzer
- Salesforce
- Next Recruiter
Certification
- Insurance Agent Life and Health & Property & Casualty
- Loan Officer (Licensed in multiple States)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Community Property Manager (Short-Term Assignment)
Rise48
12.2025 - 03.2026
Property Manager
Apartment Management Consultant
01.2023 - 10.2025
Licensed Mortgage Broker/Processor
Nexa Mortgage
10.2021 - 12.2022
Financial Advisor/Consultant
Dominium Financial Group
12.2020 - Current
Behavior HC Senior Recruiter/Staffing Coordinator/New Business Account Manager
Delta T Group
04.2020 - 09.2021
Property and Project Manager
Bridge Property Management
03.2013 - 04.2020
Property Manager
Dominium Residential
05.2012 - 03.2013
Property Manager
Ambling Companies
09.2010 - 05.2012
Senior Admissions Advisor
Kaplan University
09.2008 - 08.2010
Property Manager
TKR Capitol
09.2006 - 09.2008
Leasing Specialist/Assistant Manager
Equity Residential
09.2002 - 09.2005