Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Experience, Total Years
Generic

A. Alejandro Santos Coe

Woodbridge,NV

Summary

Ms. Coe is an analytical problem solver, a certified PMP, CSM, LSSGB, and LSSBB trained. With the ability to focus and help others focus on goals and solutions, Ms. Coe is results-oriented with a proven track record of exceeding goals and bottom-line orientation; evidence of the ability to consistently make good decisions through a combination of analysis and knowledge. With over 5 years’ diverse experience in data analytics in research and education, as well as 13 years federal Project Management experience, Ms. Coe has researched and provided guidance on new programs with problem solving, project management, and creative resourcefulness. Ms. Coe is a concise, technical writer with the ability to clearly convey information; knowledgeable in policy writing tools and techniques; and experienced with stakeholder management. Since March 2014, Ms. Coe has provided Project Management support for the Department of Veterans Affairs (VA) Veterans Health Administration (VHA) Office of Strategic Integration (OSI). Responsibilities include: working directly with senior-level clients to review Strategic Integration business requirements and supporting the definition of Business/IT processes; providing input into the planning, development, and implementation of a formal Business/IT Project Management process for identifying, elaborating, prioritizing, and executing projects associated with existing capabilities and strategic goals. Other responsibilities include leading key Task Order and Project Management activities for projects assigned to the VHA OSI, including the VHA Integrated Implementation Plan (VIIP); Leading Access and Scheduling Initiative (LASI); initial planning for implementation of the Veterans Access, Choice, and Accountability Act (VACAA, Choice); implementation of the new VHA Planning, Programming, Budgeting, and Execution (PPBE) process; the Integrated Clinical Program Review (ICPR) Project; and MyVA Access. Ms. Coe served as a master scheduler for Community Care and the MISSION Act, and the Lead Master Scheduler for the Electronic Health Record Modernization (EHRM) Integration Office (IO) Office of the Deputy Chief Information Officer (ODCIO) Integrated Master Schedule. Since 2022, Ms. Coe served as the deputy program manager for the Soldier System Integration/Test/Production Technical Services (SSITS) and Soldier Systems Development, Integration, Production Technical Services 2 (SDI-PTS2) contracts with the Dept. of the Army Program Executive Office (PEO) Soldier.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Project Task Manager, Senior

Augustine Consulting, Inc.
04.2022 - Current
  • Led project timelines, ensuring on-time delivery of key milestones and objectives.
  • Streamlined workflow processes to enhance operational efficiency across multiple teams.
  • Mentored junior staff, fostering skills development and professional growth within the team.
  • Implemented strategic initiatives to improve resource allocation and utilization.
  • Conducted regular performance reviews, providing constructive feedback for continuous improvement.
  • Developed training materials to support onboarding of new team members effectively.
  • Managed cross-functional teams effectively to ensure smooth coordination and completion of project tasks on schedule.
  • Developed strong relationships with clients through open communication channels and consistent follow-through on commitments.
  • Reduced project costs through effective resource allocation and budget management.
  • Fostered a positive work environment by promoting teamwork, recognizing achievements, and addressing conflicts proactively.
  • Presented regular reports on project status to executive leadership, providing visibility into key accomplishments and challenges.

EHRM PMO, Specialist

ECS
07.2019 - 03.2022
  • Coordinating schedules for eight workstreams within the Office of the Deputy Chief Information Officer (ODCIO) to develop and maintain an Integrated Master Schedule (IMS) for VA-side work necessary for the Electronic Health Record Modernization (EHRM) site deployments.
  • Collaborating with contractors and government staff to build schedules, identify and coordinate dependencies, and ensure technical compliance with GAO, OIG, and PMO requirements.
  • Coordinating with reporting teams to ensure schedule data is readily available and ingestible for the development and delivery of leadership reporting.
  • Providing near-real-time data updates to senior Government officials, as well as serving as the point person for all schedule questions and requests.

Advisor, TOPR 10, Senior Consultant

Enterprise Resource Performance, Inc. (ERPi)
03.2016 - 06.2019
  • Working with the VHA Office of Strategic Integration (OSI) to manage the OSI SharePoint site and MyVA Access Pulse community as lead administrator.
  • Collaborating with OSI Project Managers (PM) to develop a Project Management framework that is repeatable and executable across all project types, including: Traditional, Agile, Lean Six Sigma, and Design projects of varying size and complexity; this includes development of an online platform for dissemination of the framework. This platform will serve as the main hub through which OSI PMs access templates, information, education and training, and seek assistance when necessary.
  • Collaborating with the new Office of Veteran Access to Care (OVAC) to merge the MyVA Access and Access and Clinic Administration Program Office Pulse communities, including: developing a new organizational structure, developing business and technical requirements for the migration, and developing an analysis of alternatives for migration options.
  • Developing InfoPath forms to: survey the field on current and future Same Day Access capabilities for Primary Care and Mental Health services; solicit and track funding requests from the field regarding projects intended to increase access to Primary Care and Mental Health services; solicit feedback from program offices regarding new policies and updates to policies for the VHA Office of Regulatory Affairs; and solicit and track new IT projects in Community Care.
  • Working with the Community Care teams to establish a new SharePoint site; this includes: developing business and technical requirements, site design, workflow design and implementation, and permissions management.
  • Working with the Community Care team as a master scheduler.
  • Collaborating with OSI and the Veterans Engineering Resource Center (VERC) to facilitate the merger of the two offices; developing ongoing training and user materials in advance of the implementation of the Microsoft Project Web App (PWA) in OSI/VERC; archiving and migrating the legacy OSI SharePoint; and establishing an Agile process for PWA and SharePoint development, to be used across the enterprise for all new development projects.
  • Providing PMO support to the Office of Healthcare Transformation (previously OSI/VERC) during planning for the June 6th, 2019 MISSION Act national rollout. Managed the PMO integrated master schedule for all activities leading to the national rollout – over 2,500 tasks across 5 business offices.

Veterans Health Administration Strategic Execution (VHASE), Senior Consultant

Evoke Research and Consulting
03.2014 - 03.2016
  • Working directly with senior-level clients to review Strategic Integration business requirements and supporting the definition of Business/IT processes.
  • Providing input into the planning, development, and implementation of a formal Business/IT Project Management process for identifying, elaborating, prioritizing, and executing projects associated with existing capabilities and strategic goals.
  • Led key Task Order and Project Management activities for projects assigned to the VHA Office of Strategic Integration (OSI), including the VHA Integrated Implementation Plan (VIIP); Leading Access and Scheduling Initiative (LASI); initial planning for implementation of the Veterans Access, Choice, and Accountability Act (VACAA, Choice); implementation of the new VHA Planning, Programming, Budgeting, and Execution (PPBE) process; and the Integrated Clinical Program Review (ICPR) Project.
  • Initiated, facilitated, planned, and executed multiple national data calls to the field to assess employee and Veteran satisfaction relative to specific VHA programs, projects, and initiatives in conjunction with OSI.
  • Developed a toolkit containing key metrics, a reporting structure and processes, and templates to be used in the ongoing monitoring of VHA Strategic Activities and Tactics.
  • Consolidated results from data calls to develop reports focusing on specific, measurable, realistic, and timely action items to advance VHA strategic goals.
  • Leveraged SharePoint and InfoPath to gather information from multiple geographically dispersed stakeholder groups and sources.
  • Worked with stakeholders representing multiple work strings to both provide a consolidated view of data required to make budgetary decisions and collect budgetary requests from each VHA facility in support of the Office of Finance’s PPBE Gap Assessment.
  • Developed InfoPath forms and SharePoint sites used to collect data including: current status of Strategic and Tactical Plans; status of ongoing projects, programs, and initiatives; and budget data relevant to the PPBE process.
  • Developed Excel spreadsheets to aggregate and analyze data received; leveraged the data and analysis to develop Strategic and Tactical Assessment Reports.
  • Collected feedback from previous efforts, identified “best practices,” and leveraged these in support of new efforts.
  • Led a LSS project to lean the Evoke VHASE Team’s data call development process, utilizing Lessons Learned from more than 5 VHA data calls to create a standardized, repeatable, formal process.
  • Collaborated with the Office of Finance, OPP, OSI, ION, and 10P to provide overarching Project Management support for ICPR; developing a framework that aligns ICPR to PPBE; developing planning, programming, and budgeting guidance; developing outcome measures that will be used to track ICPR implementation progress; developing and maintaining various SharePoint and VA Pulse environments used to manage and communicate ICPR goals, progress, deliverables, and senior executive reviews.
  • Collaborated with the MyVA Access Team to develop a Pulse Community focused on the distribution of the MyVA Access Implementation Guidebook.

Virtual VA to VBMS Migration (VBA); My HealtheVet Patient Centered Redesign (VHA), Consultant

Duty First Consulting
11.2012 - 02.2014
  • Responsible for day-to-day project management activities in support of the Virtual VA to VBMS Migration Project and the My HealtheVet Patient Centered Redesign project
  • Facilitate workgroup sessions to elicit business requirements
  • Prepare requirements documentation, including Business Requirements Documents and Business Use Cases
  • Prepare User Acceptance Test scripts and plans to ensure business requirements documented for each release are met
  • Maintain project schedule and oversee daily project activities, reporting progress and impediments to the Project Manager
  • Prepare document deliverables, including monthly Progress Reports, and ensure deliverables are complete and error-free prior to delivery
  • Maintain plans and staffing estimates; work with the Project Manager to ensure currency and accuracy of expected and actual resource hours
  • Facilitate the CM process by working with the development team, project manager, and CM specialist to document the current processes utilized by the development team

Louisa May Alcott Elementary School, Program Lead

Pomona Unified School District
01.2010 - 01.2012
  • Developed an Early Literacy program that engaged low-performing students in small groups of 6 to 8 students in daily 45-minute sessions to develop literacy skills for students with difficulty learning in traditional classroom environments
  • Responsible for developing curricula for bilingual English-Spanish English Language Learner (ELL) students from Kindergarten through third grade
  • Developed method of systematically scanning existing standardized test results to identify gap in student knowledge; developed criteria for program entrance and exit; developed method to group students by knowledge gap, personality, and potential group dynamics
  • Researched and developed alternate teaching methods informed by: linguistic similarities between languages spoken by students in the home and English; research into kinesthetic learning; teacher assessments of students selected for the program; and students’ Individual Education Plan (IEP) as applicable
  • Developed method of assessing student progress on a biweekly basis; assessed and reorganized student groups on a bi-weekly basis
  • Trained tutors in alternate teaching methods and development of skill-based curricula development; assessed tutor personality and skill set to determine best placement of student groups to ensure positive tutor-student dynamic; trained tutors in alternate methods to assess students with specific needs
  • Developed flashcards with high-frequency English words encoded in Spanish to enable parents to practice reading high-frequency words with their children regardless of their level of English literacy; encoding was based on understanding of English and Spanish linguistics, sounds present in each language; and how those sounds are voiced by mouth formation, tongue placement, and exhalation
  • Facilitated parent workshop to teach parents methods to help their children develop English literacy skills regardless of their level of English proficiency or literacy

Kanaya Developmental Research Lab, Research Assistant

Claremont McKenna College
10.2007 - 01.2012
  • Assisted in the establishment of a longitudinal developmental psychology study on memory development in bilingual and monolingual children ages four to seven; the goal of the study was to identify potential differences in memory development by age and home language(s) that could be used to determine the veracity of eyewitness statements given by children in legal situations.
  • Developed original research materials, coordinated with lead researcher to design study, developed training material and trained research assistants in both recruitment and study protocols.
  • Led recruitment efforts of 200+ study participants; coordinated with lead researcher to design parental survey intended to control for socioeconomic factors.
  • Coordinated with lead researcher to establish data coding schema; developed coding protocol, training material for protocol, and trained research assistants in coding protocol.
  • Second author of a poster presented in the Biennial Meeting of the Society for Research in Child Development (SRCD) 2009 presenting preliminary data and further research questions.
  • Oversaw coding efforts for 3+ months prior to exiting the lab for growth opportunities.

Education

Master of Arts - Public Policy and Evaluation

Claremont Graduate University
Claremont, CA
12.2011

Dual Bachelor of Arts - Government/Spanish; Ethics Minor

Claremont McKenna College
Claremont, CA
05.2008

Skills

  • Deadline oriented
  • Meeting facilitation
  • Task delegation
  • Team collaboration
  • Information technology management
  • Agile methodologies
  • Project scheduling

Certification

  • Project Management Professional (PMP) – 2013
  • Certified Lean Six Sigma Green Belt (LSSGB) – 2014
  • Certified Scrum Master (CSM) – 2015
  • Lean Six Sigma Black Belt (LSSBB) Trained – 2015
  • PMI Agile Certified Practitioner Pending – 2022

Languages

Spanish
Native or Bilingual

Interests

  • Photography
  • Baking & Cake Decorating
  • Supporting STEM education initiatives and mentorship programs
  • Volunteering with Girl Scouts as a troop leader

Timeline

Project Task Manager, Senior

Augustine Consulting, Inc.
04.2022 - Current

EHRM PMO, Specialist

ECS
07.2019 - 03.2022

Advisor, TOPR 10, Senior Consultant

Enterprise Resource Performance, Inc. (ERPi)
03.2016 - 06.2019

Veterans Health Administration Strategic Execution (VHASE), Senior Consultant

Evoke Research and Consulting
03.2014 - 03.2016

Virtual VA to VBMS Migration (VBA); My HealtheVet Patient Centered Redesign (VHA), Consultant

Duty First Consulting
11.2012 - 02.2014

Louisa May Alcott Elementary School, Program Lead

Pomona Unified School District
01.2010 - 01.2012

Kanaya Developmental Research Lab, Research Assistant

Claremont McKenna College
10.2007 - 01.2012

Master of Arts - Public Policy and Evaluation

Claremont Graduate University

Dual Bachelor of Arts - Government/Spanish; Ethics Minor

Claremont McKenna College

Experience, Total Years

18