CHRISTINE ESCOBEDO
McDonald's
Akron,OH
1
Language
8
years of professional experience
Outgoing Customer Care Provider experienced in building lasting client relationships and ensuring alignment with organizational mission statements. Delivered team leadership and fostered a cooperative work environment through effective communication and conflict resolution techniques. Focused on enhancing operational efficiency and maintaining a harmonious team dynamic.
Work History
Service Crew Lead
3 Years 2 Months- Coordinated opening and closing tasks, ensuring cleanliness, stock readiness, and equipment checks.
- Led crew shifts to maintain smooth service, station coverage, and fast order flow.
- Resolved customer concerns promptly while supporting positive guest experience and team focus
- Trained new crew members on food safety, cash handling, and customer service standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
Area Lead Service
1 Year 7 Months- Trained team members on POS procedures, cash handling, and transaction accuracy.
- Monitored team performance, providing feedback and coaching for continuous improvement.
- Coordinated crew assignments for box office, concessions, and auditorium support during peak attendance periods.
- Resolved guest concerns promptly, maintaining professional service and efficient issue escalation.
- Monitored auditorium cleanliness, safety, and presentation standards throughout operating hours.
- Developed strong relationships with clients, ensuring high levels of satisfaction and repeat business.
- Resolved conflicts within the team, ensuring smooth operations and maintaining morale.
General Farm Labor
2 Years 4 Months- General Farm Laborer and Animal Caretaker
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Bachelor of Science - Nursing
- Army Scholarship Recipient
- DAR Scholarship Recipient
- GPA: 3.68
- Dean's List Years 1993-1998
- Professional Development: Minor in ROTC
Skills
Customer Service
Quick learner
Effective Time Management
Ability to Work Under Pressure
Critical thinking and problem solving
Food safety management
Decision Making
Adaptability
Training New Hires
Communication Skills
LANGUAGES
Spanish
Timeline
Service Crew Lead
McDonald's
08.2023 - CurrentRead More
Area Lead Service
Cinemark Theater
01.2022 - 08.2023Read More
General Farm Labor
Munda Wanda Farms
01.2019 - 05.2021Read More
Ball State University
Bachelor of Science from Nursing
Read More
Personal Information
Title: CUSTOMER SERVICE AGENT