A. Griffin
Summary
A collaborative and encouraging leader who promotes an engaged work culture. An analytical and independent problem-solver dedicated to expanding the brand by cultivating trust and providing a thrilling customer experience.
Overview
7
7
years of professional experience
Work History
Customer Success Supervisor
InMotion Hosting
Virginia Beach, VA
08.2021 - Current
- Monitor team metrics and develop actionable insights to improve performance and customer satisfaction
- Respond to escalated customer issues with empathy and solution-minded insight
- Conduct structured interviews with applicants to determine eligibility for employment in keeping with company values
- Facilitate acclimation of new employees by cultivating a supportive environment and monitoring adherence to organizational guidelines
- Scheduling lead for Customer Success department, responsible for ensuring coverage and budget cohesion
Customer Service Representative
InMotion Hosting
Virginia Beach, VA
02.2020 - 08.2021
- Consistently exceeded performance metrics through effective time management and efficient problem-solving
- Assisted in training and supervising new employees through the IMH Ambassador program
- Maintained customer satisfaction with forward-thinking strategies focused on creating an exceptional customer experience
- Resolved billing and domain issues in a timely and professional manner, providing resources and advice as needed
Sales Associate
Beach Outdoor Storage and UHaul
Virginia Beach, VA
07.2017 - 02.2020
- Identified customer needs to assist in selecting appropriate moving equipment and storage facilities
- Increased sales by suggesting coordinating products and services
- Initiated and confirmed rental reservations via phone, email, and in person. Ensuring accuracy and internal reporting compliance.
- Responded to customer inquiries, feedback, and complaints in a timely and courteous manner
- Trained and supervised new employees in adherence to organizational guidelines
Education
Google Certificate in Data Analytics
Coursera
10.2023
Google Certificate in Project Management
Coursera
08.2023
Bachelor of Arts - French
Old Dominion University
Norfolk, VA12.2013
Skills
- Customer Service
- Staff Management
- Conflict Resolution
- Scheduling
- Project Management
- Data Analysis
Timeline
Customer Success Supervisor
InMotion Hosting
08.2021 - Current
Customer Service Representative
InMotion Hosting
02.2020 - 08.2021
Sales Associate
Beach Outdoor Storage and UHaul
07.2017 - 02.2020
Google Certificate in Data Analytics
Coursera
Google Certificate in Project Management
Coursera
Bachelor of Arts - French
Old Dominion University
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