Analeise Neilsen

• Embarking on my professional journey at REDX as a Customer Success Representative, I swiftly immersed myself in diverse projects, showcasing unwavering commitment and making impactful contributions
• A pivotal moment in my career arose when I transitioned to a retention role as part of a trial project, seizing the opportunity to showcase my skills and leadership potential
• Elevating from a successful retention role, I assumed the position of Team Lead, where I effectively guided and mentored a team of customer success representatives, fostering a positive and collaborative team culture
• This leadership success propelled me further into the role of Customer Success Supervisor
• In my current role, I orchestrate the broader spectrum of customer success, encompassing team leadership, goal setting, and vigilant performance monitoring
• Active involvement in customer onboarding ensures a seamless experience for new clients, while resolving escalated issues and leveraging customer feedback for continuous improvement are pivotal facets of my responsibilities
• Throughout my journey, I've played a pivotal role in experimental and data-gathering projects, contributing significantly to the enhancement of customer engagement and retention strategies
• This holistic approach has not only met but exceeded the expectations of my role as a Customer Success Supervisor at REDX
• My unwavering commitment to innovation and proactive engagement in projects reflects my dedication to the ongoing success and growth of the organization.

• Providing crisis intervention and escort services for teenagers in distress
• Safely transporting at-risk adolescents to diverse treatment facilities, ensuring their arrival with a positive mindset for their journey.

Customer Support

• Team Lead
• G4S Customer Support Center - Lindon , UT

• Completing surveys with patients in regards to the medical care they received.

• Overseeing the day shift agents and conducting team meetings
• Regularly participating in supervisor staff meetings
• Monitoring agent attendance and implementing corrective actions when necessary
• Collaborating with agents to set and achieve goals
• Handling supervisor calls and providing assistance on the phones as required, including placing orders, processing refunds, and addressing commission-related inquiries
• Certified in commission matters.

• Take incoming calls from customers with varying issues ranging from installation, billing, fraud, scheduling, repairs, etc
• Deal with irate customers with the focus on retaining their account with Vivint

• Captioning phone calls for the deaf and hearing impaired
• Excellent customer service by dictating accurately.

• Managing incoming client's arrivals and exiting client's departures
• Picking up visiting family members and having gear packed for their visits
• Managing food restock for current client's and field staff.

• Picking up incoming client's/gearing up new client's/transporting new client's to their new group
• Overseeing the completion and organization of client intake/discharge documentation
• Ensuring the readiness of visitor equipment and assembling packs for incoming visitors
• Employing effective communication skills to reassure and maintain a positive mindset for clients during transports
• Facilitating communication among various departments by providing updates on client location, demeanor, and relevant medical details during transports
• Hold certifications in CPR and First Aid, AED, and PCS.

• Assisting consultants with product orders
• Assisting consultants with product problems/damages
• Working as a team with my sales group.

• Responsible for the safety and welfare of female client's
• Supervising staff on the female unit
• Communicating with supervisors about the running of the unit
• Planning/running activities for the client's on the weekend.

• Answering multiple phone lines
• Use of multiple computer programs
• Data entry on Company website
• Filing and customer service.

• Security on busy nights/checking customer identifications
• Customer service Listening and giving advice.

• Sales representative, press operator, bindery worker/putting together finished printed material and preparing finished products for shipping.