Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Northeast Zone Sales Excellence Winner, UPS - October 2023
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Vincent Volkes

Miller Place,NY

Summary

Accomplished Customer Success Supervisor with expertise in CRM software and strategic planning. Proven ability to enhance customer satisfaction and loyalty through tailored solutions and performance data analysis.

Overview

4
4
years of professional experience

Work History

Customer Success Supervisor

UPS
Farmingdale, NY
01.2026 - Current
  • Cultivated strong customer relationships to enhance overall satisfaction and loyalty
  • Identified customer needs and provided tailored solutions to improve service delivery
  • Analyzed performance data and deliver strategic insights to support renewal decisions and long-term account planning
  • Implemented process enhancements that streamlined workflows, improving efficiency in service delivery

Account Executive

UPS
Farmingdale, NY
07.2023 - 12.2025
  • Managed a portfolio of SMB clients, driving revenue growth through new business acquisition and account expansion
  • Owned full sales cycle from lead generation to contract negotiation and close
  • Maintained accurate pipeline forecasting and activity tracking through CRM (Salesforce)
  • Built and maintained long-term client relationships to support retention and recurring revenue growth

Sales Executive

DRP Solutions
Hauppauge, NY
08.2022 - 07.2023
  • Managed a sales territory generating $150K+ in revenue through strategic prospecting, pipeline management, and client engagement
  • Coordinated with internal teams to execute client deliverables, ensuring alignment between sales commitments and operational capabilities
  • Tracked and reported on pipeline performance, providing forecasting insights and identifying opportunities to improve conversion rates
  • Supported process consistency across sales activities by maintaining organized CRM data and standardized reporting practices

Education

Bachelor of Science - Business Administration And Management

Marist University
Poughkeepsie, NY
05-2022

Skills

  • CRM software
  • Strategic planning
  • Revenue growth
  • Pipeline development
  • Report analysis
  • Teamwork and collaboration
  • MS office
  • Decision-making
  • Problem-solving
  • Performance tracking and evaluation

Accomplishments

Northeast Zone Sales Excellence Winner, UPS — October 2023. I had the highest revenue win for October 2023.

Timeline

Customer Success Supervisor

UPS
01.2026 - Current

Account Executive

UPS
07.2023 - 12.2025

Sales Executive

DRP Solutions
08.2022 - 07.2023

Bachelor of Science - Business Administration And Management

Marist University

Northeast Zone Sales Excellence Winner, UPS - October 2023

Highest new business win across all Account Executives for October 2023.