A. Jeff Robinson, Jr.
greensboro,NC
Summary
With a robust background in IT and technical support, honed at companies like Toshiba Global Commerce Solutions, I excel in preventive maintenance management and efficient issue resolution. Demonstrating advanced networking skills and a knack for optimizing system configurations, I've significantly enhanced system reliability and user satisfaction, maintaining a 100% inventory accuracy rate in high-pressure environments.
Overview
26
26
years of professional experience
3
3
Certification
Work History
Field Service Technician
Toshiba Global Commerce Solutions
01.2021 - 01.2025
- Managed calls in oracle
- Maintained van inventory
- Kept van clean and maintained
- Serviced Self checkouts in retail stores
- Serviced pos registers in retail stores
- Serviced routers, switches and servers in retail stores
- Ensured sla’s were met at all times
- Kept current on all required training as required
Windows 10 Deployment Technician
Teksystems
01.2019 - 01.2020
- Created spreadsheets for deployments needed
- Ran post-check after deployment via SCCM
- Software installation and configuration
- Printer setup and configuration
- Hard drive replacement
- Windows 10 installation via thumbdrives and remotely
- PC replacement
- PC verification
- MS office setup and configuration
RMA Tech/Manufacturing Tech
Hatch
01.2018 - 01.2019
- Interactive table construction
- PC’s, tablets and displays analysis
- Damaged goods receiving
- Daily inventory
Desktop Support Technician
Kailo
01.2017 - 01.2018
- Reimaged pc's, laptops and tablets
- Deployed software remotely
- Installed pc's, laptops and printers
- Moved equipment from one area to another because of renovations
- Activated ports in data closets
- Upgraded firmware on pc’s, laptops and printers
- Tested new logons for users
Tier3 Technical Support Representative
Time Warner Cable
01.2016 - 01.2017
- Answered calls relating to internet and digital phone issues
- Troubleshooted with customer to resolve issue
- Scheduled techs to be dispatched to customers home to fix issues
Maintenance Dept.
WilcoHess, LLC/Speedway LLC
01.2013 - 01.2016
- Replace/configure Site Server
- Troubleshoot network issues at local stores
- Repair fountain drink machines and other food related machines
- Troubleshoot pumps and replace parts and electronic parts as needed
- Repair/replace network cables if needed
- Order parts and replacement parts as needed
- Ran service calls as needed
- Kept company van stocked and did inventory quarterly
Installation Team Member
CompuCom Systems, Inc.
01.2008 - 01.2013
- Company Overview: Pantry Stores in NC, FL, SC, VA, GA, MS, LA, AL, & TN
- Joined Installation Team to convert Pantry stores over to RetalixPOS Software
- Installed/Configured/Troubleshooted new registers, peripherals, HP printers, server, & fuel controllers
- Worked with Pump technicians to configure troubleshoot pumps to work with new Retalix software
- Performed cable management on all systems being installed
- Performed quick overview of new Retalix software to store managers & associates
- Joined maintenance team once all new systems were installed
- Repaired/troubleshooted/configured registers, printers, and all peripherals
- Maintained a warehouse for repaired/replacement parts and kept inventory at 100%
- Was a road warrior covering NC, VA, and parts of northern SC
- After lightening hit different stores, I evaluated and replaced all faulty equipment in the stores
- Tested/troubleshooted/Ran new cables if needed in stores with communication issues on their network
- Pantry Stores in NC, FL, SC, VA, GA, MS, LA, AL, & TN
Contractor
Onforce
01.2008 - 01.2011
- Replaced/configured Ingenico credit card readers
Contractor
Field Solutions
01.2007 - 01.2011
- Deinstalled 3 TP2k registers, back office server, managers work station, report printer, 700 UPS with power cell and Dell switch/ HUB
- Deinstalled/Installed 2 TP2K registers, one server, and Linksys switch
- Deinstalled/Installed 2 TP2K registers, one server, and Linksys switch
Shipping/Receiving Clerk
Pam Trading Corp.
01.1999 - 01.2007
- Ran spyware removal programs once a week on the computers in the shipping department
- Upgraded memory on a computer in the shipping department from 128 mb to 256 mb
- Ran Windows update once a week to keep computers up to date in the shipping department
Desktop Support Technician
Adecco
01.2019
- PC imaging and deployment
- Document creation
- Maintained assets in Kace Management
- Asset recovery from terminations
- Service now creation and resolutions
- Project assistance as needed
- Removal and setup of desktops, laptops and peripherals as needed
- Active directory additions and removals of users
Installer
Capitol Business Equipment
01.2017
- Travelled to customer sites and performed overnight installs
- Scanned de-installed equipment into system via cell phone
- Performed cable management
- Trained personnel how to use their new pos equipment, which was Verifone equipment
- Verifone certified on commander, ruby2, Sapphire, and Topaz hardware and software
- Ran network cables as needed
POS Conversion Team Member
Total IT Solutions
01.2007
- Joined POS Conversion Team to convert existing stores from Eckerd’s over to Rite-Aid
- Deinstalled old registers
- Installed and configured new POS systems
Contractor
Smartsource Staffing
01.2007
- Upgraded existing POS in store with new POS
- Configured, setup and performed cable management on all PC’s and printers
Contractor
Kforce Staffing
01.2007
- Setup POS in new store setup and assisted in VOIP setup
- Configured, setup and performed cable management on all PC’s and printers
Education
MCSE Certification Program -
TechSkills
Greensboro, NC08.2007
Bachelor of Theology -
Vintage Bible College and Seminary
Winston-Salem, NC01.2002
Associate in Biblical Studies -
Vintage Bible College and Seminary
Winston-Salem, NC01.2000
Microsoft Certified Solution Developer Program - Proficiency certificate, Microsoft Windows 95 – Fundamentals and Advanced Skills, Proficiency certificate, Microsoft SQL Server 6 - DB Design 1, 2 and 3
Advantage Productivity Center
Greensboro, NC01.1998
Skills
- Preventive Maintenance Management
- Hardware Setup
- Efficient Issue Resolution
- Setup and Configuration of Computer/POS Systems
- MSDOS System Configuration
- Command Line Proficiency
- Disk Management Expertise
- Optimizing Video Display Settings in Windows
- Proficient in Printer Setup
- Windows Registry Setup
- Hardware Configuration
- Advanced Networking Skills
- Technical Support for Windows 7/10
- Windows 10 Setup and Management
- Troubleshooting Network Systems
- Establishing Remote Connectivity
- IP Address Management
- Network Subnetting
- Windows Peer Networking Proficiency
- Efficient File Management
- DNS Configuration Skills
- NetWare Setup and Management
- IP Configuration Utilities
- Linux System Administration
- Implementing Network Security Protocols
- ServiceNow Workflow Management
- Oracle Database Management
- SCCM Deployment Management
- Remote Support Expertise
Networking Administration Skills
- Diagnosing and Troubleshooting Networking components, media and topologies
- Configuring Remote Access, IP Addresses, Subnet masks, Microsoft Windows Peer-to-Peer Networking, Hosts Files and DNS
- Creating a Windows XP/Vista Network
- Installation and configuration of Novell Netware, TCP/IP utilities and Linux
- Setting up network security
Ticketing Systems
- ServiceNow
- Oracle
Remote Software
- Sccm
- Bomgar
Certification
- CompTIA A+
- CompTIA Network+
- MCP in XP Professional
- CompTIA Inet+
- Microsoft CIW
- Verifone certified on Commander, Ruby2, Sapphire, and Topaz hardware and software.
Operating System Technologies Skills
- MSDOS configuration, command line utilities, disk configuration and utilities
- Configuring Windows XP/Vista/Windows7 Video Displays
- Installing, Configuring and Sharing Printers
- Installing and configuring Windows Registry, Devices and Drivers
- Basic and Advanced Windows Networking with TCP/IP
- Troubleshooting Windows Operating Systems XP/Vista/Windows7
- Installing, Configuring, and Administering Windows XP/Vista/Windows7
Pc Hardware Skills
- Preventative Maintenance and Safety
- Installing, troubleshooting, and configuring Computer/POS systems.
References
References available upon request.
Timeline
Field Service Technician
Toshiba Global Commerce Solutions
01.2021 - 01.2025
Windows 10 Deployment Technician
Teksystems
01.2019 - 01.2020
Desktop Support Technician
Adecco
01.2019
RMA Tech/Manufacturing Tech
Hatch
01.2018 - 01.2019
Desktop Support Technician
Kailo
01.2017 - 01.2018
Installer
Capitol Business Equipment
01.2017
Tier3 Technical Support Representative
Time Warner Cable
01.2016 - 01.2017
Maintenance Dept.
WilcoHess, LLC/Speedway LLC
01.2013 - 01.2016
Installation Team Member
CompuCom Systems, Inc.
01.2008 - 01.2013
Contractor
Onforce
01.2008 - 01.2011
Contractor
Field Solutions
01.2007 - 01.2011
POS Conversion Team Member
Total IT Solutions
01.2007
Contractor
Smartsource Staffing
01.2007
Contractor
Kforce Staffing
01.2007
Shipping/Receiving Clerk
Pam Trading Corp.
01.1999 - 01.2007
MCSE Certification Program -
TechSkills
Bachelor of Theology -
Vintage Bible College and Seminary
Associate in Biblical Studies -
Vintage Bible College and Seminary
Microsoft Certified Solution Developer Program - Proficiency certificate, Microsoft Windows 95 – Fundamentals and Advanced Skills, Proficiency certificate, Microsoft SQL Server 6 - DB Design 1, 2 and 3
Advantage Productivity Center