Ali Khaled
Columbus,MS
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Freelance Hardware Configuration
Freelance Hardware Configuration
07.2013 - Current
- Freelance business insights with information technology to configure hardware setups based on the users goals, ranging from audio-video specialized setups, to video editing desktop configurations.
Auto Care Center TA
Walmart
06.2024 - Current
- Responded to customer concerns with friendly and knowledgeable service.
- Build repeat customer base through knowledgeable, friendly, professional service.
- Assist management to ensure staff consistently provides excellent customer service.
- Resolved all customer complaints in a professional manner, while prioritizing customer satisfaction.
- Answered customer questions regarding merchandise and pricing.
Mechanical Drafter
Express Services, Inc.
07.2022 - 02.2023
- Create 3D models and assemblies.
- Create drawings for manufacturing.
- Create inspection drawings.
- Create assembly drawings for assembly and customer support.
- Maintain and improve part, drawing, and assembly file organization.
- Maintain and improve best CAD practices within the organization.
- Maintained working spreadsheet in excel
Computer Systems Technician
Marathon Equipment Company
01.2022 - 06.2022
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated software settings on machines, to specifications.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Kept detailed production records and identified hold-ups.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
CAD Operator
Quanta Telecommunication Services
07.2019 - 07.2021
- Developed CAD drawings from hand sketches, verbal instructions and site visits.
- Modified designs to correct operating deficiencies and reduce production problems.
- Supported project team in design process to update details of each project.
- Interpreted drawing markups and implemented drawing revisions provided by engineers.
- Executed billing tasks and recorded information in company databases.
- Managed project organization through QuickBase
Senior Game Adviser
GameStop
10.2014 - 07.2018
- Responded to customer concerns with friendly and knowledgeable service.
- Actively promote the used video game trade-in program to all customers.
- Build repeat customer base through knowledgeable, friendly, professional service.
- Assist management to ensure staff consistently provides excellent customer service.
- Achieve sales goals and accomplish administrative and operational duties set by Store Manager.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Answered customer questions regarding merchandise and pricing.
Education
Mechanical Drafting -
Gwinnett Technical College
Lawrenceville, GA12.2018
Skills
- Computer Operation
- Virtual Machining
- Windows
- Microsoft Office
- AutoCAD
- SolidWorks
- Customer service
- Communication skills
- Problem-solving
- Critical thinking
- Communication
Certification
- CAD Certification
- CAD Operator
- Drafting Technology
- Advanced CAD Technician
- Drafters Assistant
Timeline
Auto Care Center TA
Walmart
06.2024 - Current
Mechanical Drafter
Express Services, Inc.
07.2022 - 02.2023
Computer Systems Technician
Marathon Equipment Company
01.2022 - 06.2022
CAD Operator
Quanta Telecommunication Services
07.2019 - 07.2021
Senior Game Adviser
GameStop
10.2014 - 07.2018
Freelance Hardware Configuration
Freelance Hardware Configuration
07.2013 - Current
Mechanical Drafting -
Gwinnett Technical College
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