Abreeon Lynch
San Francisco,United States
Summary
Dynamic healthcare professional with expertise in administrative coordination and patient management, dedicated to enhancing practice operations through the implementation of best practices. Recognized for fostering strong team collaboration and delivering exceptional service, consistently achieving high-quality results in fast-paced environments. Adaptable to evolving needs, with a proven ability to excel in scheduling, patient communication, and office management. Committed to providing a seamless experience for patients and staff alike, ensuring operational efficiency and satisfaction.
Overview
14
14
years of professional experience
Work History
Practice Coordinator III
UCSF Medical Center At Mission Bay
Brisbane, CA
03.2022 - Current
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed close working relationships with front office and back office staff.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Managed between 30-40 calls per day appointing patients for follow ups and new patient appointments.
- Triaging incoming routine and urgent referrals to ensure patients are being seen with the correct provider for the correct diagnosis, within one of the eight cardiology sub specialties I currently schedule for.
- Ability to follow Standard Work protocols and procedures regarding a new centralized work flow for our department.
- Trained newly hired team members on workflow procedures and the apex system.
- Currently assisting in developing and implementing new standard work procedures that supports the current Practice Coordinator role while keeping whats best for the patient first.
Hospital Assistant III
UCSF Medical Center Of Parnassus
San Francisco, CA
07.2020 - 01.2022
- Covered front desk and control desk, directed hospital assistant traffic.
- Checked patients in and out for appointments.
- Checked friends and family in for visiting while following all visitor protocols during the pandemic.
- Provided excellent customer service, facilitating and ensuring the accuracy flow between medical, hospital staff and departments to maximize unit efficiency.
- Performed on site medical screening specifically for COVID-19 as a means of prevention of spread within the facility, job sites and patient areas.
- Reported positive and negative COVID-19 cases, and followed protocols for positive cases.
- Team player who works closely with others and is flexible in dealing with the changing of priorities.
- Provided transportation and escorted patients to and from there destinations.
Human Resources Assistant II
UCSF Medical Center
San Francisco, CA
03.2020 - 07.2020
- Organized new employee orientation schedules for new hires.
- Answered and redirected incoming phone calls for office.
- Compiled employee records from individual departments to maintain central files.
- Created, organized and maintained training materials and benefits packets for new hires.
- Communicated effectively with employees and co-workers to successfully finish deadlines.
- Processed paperwork related to grievances, performance evaluations classifications and employee leaves of absences.
- Filed documents, delivered mail and performed data entry to assist in the work flow of the HR department.
Case Manager/Office Assistant
Arriba Juntos
San Francisco, CA
03.2012 - 03.2020
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Oversaw day-to-day activities of residents in low income housing.
- Identified service gaps and located needed housing and work placement resources for individuals.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Interacted with clients by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed over 40 calls per day.
Education
High School Diploma -
JVS of San Francisco
San Francisco, CA08-2019
High School Diploma -
Metropolitan Arts & Technology High School
San Francisco, CA06-2009
Skills
- Electronic Health Records
- Clerical Support
- Organizational Systems
- Proficient in APEX/EPIC
- Telephone etiquette
- Appointment Coordination
- Patient Referrals and scheduling
- HIPAA compliance
- Insurance verification
- Call Transfers
- Office administration
Timeline
Practice Coordinator III
UCSF Medical Center At Mission Bay
03.2022 - Current
Hospital Assistant III
UCSF Medical Center Of Parnassus
07.2020 - 01.2022
Human Resources Assistant II
UCSF Medical Center
03.2020 - 07.2020
Case Manager/Office Assistant
Arriba Juntos
03.2012 - 03.2020
High School Diploma -
JVS of San Francisco
High School Diploma -
Metropolitan Arts & Technology High School