Grethel Johanna Perez De Valverde
South San Francisco,CA
Summary
Dynamic Practice Coordinator III at UCSF Medical Center with expertise in patient scheduling and insurance verification. Proven ability to enhance patient experience through effective communication and problem-solving. Committed to maintaining HIPAA compliance while fostering a collaborative team environment, ensuring optimal patient care and safety. Passionate about continual improvement and learning.
Overview
15
15
years of professional experience
Work History
Practice Coordinator III
UCSF Medical Center
11.2019 - Current
- Coordinated patient scheduling to optimize clinic workflow and enhance patient experience.
- Managed communication between healthcare providers and patients to ensure timely information exchange.
- Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Collaborated with healthcare providers to gather necessary documentation for timely authorization approvals.
- Reviewed and analyzed requests for medical services, verifying accuracy and completeness of information submitted.
- Educated staff on authorization protocols and updates to insurance policies, enhancing team performance and knowledge.
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
Patient Care Assistant
UCSF Medical Center Parnassus
09.2017 - 10.2018
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored patient vital signs, reporting changes to nursing staff for timely intervention.
- Collaborated with healthcare team to develop personalized care plans tailored to patient needs.
- Educated patients and families on post-treatment care, enhancing recovery understanding.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
Patient Support Assistant- Transporter
UCSF Medical Center
02.2011 - 08.2017
- Maintained a clean and safe environment for patients by performing routine housekeeping tasks.
- Enhanced patient satisfaction by providing timely and compassionate support in daily tasks.
- Aided in discharge planning and ensured smooth transitions for patients returning home or transferring to other facilities for continued care.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Warmly greeted patients and visitors and made each feel welcome.
- Helped other staff with patient transfers by moving patients between departments.
Education
No Degree - Medical Assistant
Bay Area Medical Academy
530 Bush St. Suite 201 San Francisco CA 11-2025
Nursing Assistant
Providence Vocational School
189 School St. Daly City, CA02-2013
English Language- Early Child Development
Skyline College
3300 College Dr San Bruno CA 01-2010
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
- Appointment coordination
- Electronic health records
- Insurance referral facilitation
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Patient safety
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Practice Coordinator III
UCSF Medical Center
11.2019 - Current
Patient Care Assistant
UCSF Medical Center Parnassus
09.2017 - 10.2018
Patient Support Assistant- Transporter
UCSF Medical Center
02.2011 - 08.2017
No Degree - Medical Assistant
Bay Area Medical Academy
Nursing Assistant
Providence Vocational School
English Language- Early Child Development
Skyline College
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