Cindy Menjivar
Benicia,CA
Summary
Detail-oriented Referral Coordinator with nine years of extensive experience performing medical clerical duties and patient screenings in a busy clinical setting. Customer services skills in completing patient registrations, scheduling appointments, preparing patient charts, verifying insurance coverage and entering data into Epic.
Overview
14
14
years of professional experience
Work History
Practice Coordinator III
UCSF Health
12.2023 - Current
- Coordinated new patient referrals from other facilities or physicians offices for the Gastroenterology and Hepatology departments.
- Routed referrals for clinical team triaging prior to scheduling.
- Input new patient referrals received via RightFax into Apex, completed new chart registration with patients and schedule from work queues.
- Determined medical insurance eligibility in accordance with patient's current plan coverage and if authorization would be required.
Patient Admin Specialist II
Stanford Health Care
02.2023 - 12.2023
- Created pended orders for pathology slides received from other facilities for Stanford Pathology department to process.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Completed CRMS and in basket staff messaging in a timely manner.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Caregiver
In Home Support Services
10.2009 - 07.2023
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patient with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Clerical Referral Specialist
Sutter Care at Home Hospice
04.2020 - 07.2021
- Facilitated seamless transitions of care by coordinating with multidisciplinary teams across various healthcare settings.
- Provided compassionate support to patients and families during the referral process, addressing concerns and answering questions.
- Ordered and confirmed delivery of durable medical equipment as needed for patients admitted to hospice services.
- Documented and processed hospice referrals in the EMR system.
Patient Care Coordinator IV - Arrhythmia Clinic
Stanford Health Care
08.2019 - 04.2020
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers following C-I-CARE guidelines, ensuring timely responses to inquiries and concerns.
- Assisted with cardiac medication surveillance for established patients.
- Provided scheduling coordination of EKG's, Echocardiograms, Nuclear Medicine Stress Test, Pulmonary Function tests and lab tests.
New Patient Coordinator - Stanford Cardiology
Adecco Staffing Agency
02.2019 - 08.2019
- Managed a high volume of new patient referrals, prioritizing urgent cases and maintaining organized records.
- Maintained organized patient records for easy retrieval and accurate billing practices.
- Collaborated with clinical staff to coordinate appropriate services based on individual patient needs.
- Obtained and organized medical records for office visits and scheduled imaging.
Referral Coordinator
Solano Hematology Oncology
02.2016 - 02.2019
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
New Patient Coordinator
Integrated Pain Care
04.2015 - 02.2016
- Maintained organized patient records for easy retrieval and accurate billing practices.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Processed referral requests from attorneys, workers' compensation adjusters, doctors and other health care professionals.
- Scheduled appointments with specialists on behalf of clients.
Customer Service Representative
Central Payment Corporation
06.2012 - 04.2013
- Streamlined call center processes for improved efficiency and reduced wait times.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked closely with Spanish speaking business owners in reviewing processing accounts and contracts.
Education
Medical Assistant Certificate -
Everest College
Arlington, VA09.2007
High School Diploma -
San Andreas High School
Larkspur, CA06.2006
Skills
- Bilingual in English and Spanish
- Health care software experience in Epic
- HIPAA Compliance
- Excellent organizational and data entry skills
- Strong communication and interpersonal skills
- Knowledge of medical terminology and insurances
- Ability to manage and streamline referral processes
- Exceptional customer service skills
- Proficiency in scheduling and follow-up procedures
- Strong problem-solving skills
- Attention to detail and accuracy
- Strong multitasking abilities
- Proficiency Word, Excel and Outlook
- Ability to work independently and as part of a team
Timeline
Practice Coordinator III
UCSF Health
12.2023 - Current
Patient Admin Specialist II
Stanford Health Care
02.2023 - 12.2023
Clerical Referral Specialist
Sutter Care at Home Hospice
04.2020 - 07.2021
Patient Care Coordinator IV - Arrhythmia Clinic
Stanford Health Care
08.2019 - 04.2020
New Patient Coordinator - Stanford Cardiology
Adecco Staffing Agency
02.2019 - 08.2019
Referral Coordinator
Solano Hematology Oncology
02.2016 - 02.2019
New Patient Coordinator
Integrated Pain Care
04.2015 - 02.2016
Customer Service Representative
Central Payment Corporation
06.2012 - 04.2013
Caregiver
In Home Support Services
10.2009 - 07.2023
Medical Assistant Certificate -
Everest College
High School Diploma -
San Andreas High School
Similar Profiles
OLIVER RABEROLIVER RABER
UCSF Neurosurgery Intern at UCSF HealthUCSF Neurosurgery Intern at UCSF Health
Madonna TurquezaMadonna Turqueza
Registered Nurse at UCSF HealthRegistered Nurse at UCSF Health
Elizabeth De Los SantosElizabeth De Los Santos
Diet Clerk at UCSF HealthDiet Clerk at UCSF Health