Eliezer Ylagan
Administrative Assistant III
San Francisco,CA
Summary
Practice Coordinator III with experience in customer service, sales, and patient coordination. Skilled in electronic health records, improving workflow efficiency, and enhancing patient satisfaction.
Overview
7
7
years of professional experience
1
1
Language
Work History
Practice Coordinator III
UCSF Medical Center
06.2022 - Current
- Improved staff communication and collaboration with the implementation of a centralized information system.
- Oversaw billing processes, ensuring timely submission of claims and prompt payment from insurance providers.
- Implemented new electronic medical record system, resulting in more accurate documentation of patient care.
- Streamlined inventory management processes to reduce waste and ensure availability of necessary supplies at all times.
- Assisted physicians in developing treatment plans tailored to individual patient needs, resulting in higher success rates of recovery or symptom management.
- Increased patient satisfaction by addressing concerns promptly and professionally.
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
- Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
Social Media Manager - Part Time
Brusko Bros.
09.2019 - 04.2022
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
EKG Monitor Technician
BioTelemetry
11.2020 - 10.2021
- Enhanced patient care by accurately monitoring and interpreting EKG data.
- Collaborated with nursing staff to provide comprehensive patient care during cardiac events.
- Improved patient comfort during EKG procedures with careful electrode placement and clear communication.
- Contributed to the development of efficient workflows within the Cardiology department, optimizing resource utilization and reducing wait times.
- Played a key role in emergency response situations by promptly identifying life-threatening arrhythmias and alerting appropriate medical personnel.
Education
Bachelor of Science - Psychology
Far Eastern University
Manila, Philippines04-2016
Skills
Office administration
Patient scheduling
Schedule management
Electronic health records
Budgeting expertise
Managing files and records
Teamwork and collaboration
Customer service
Microsoft office
Problem-solving
Cash handling
Payment processing
Timeline
Practice Coordinator III
UCSF Medical Center
06.2022 - Current
EKG Monitor Technician
BioTelemetry
11.2020 - 10.2021
Social Media Manager - Part Time
Brusko Bros.
09.2019 - 04.2022
Bachelor of Science - Psychology
Far Eastern University