Melissa DeYoung
Pontiac,IL
Summary
Excellent record in driving positive, long term, profitable relationships. Sustained sales results generated over 20 years in medical sales and management. Leadership through performance and by example within the district, area, and nation. Creative problem solver with strong organizational skills. Proven to be adaptive in changing markets.
Overview
20
20
years of professional experience
Work History
Clinical Field Specialist
Natera Genetic Laboratory
Springfield, IL
02.2020 - 02.2022
- Conducted routine assessments of staff engagement, consumer engagement and integrity of individualized clinical supports.
- Resolved customer concerns through accurate and timely investigation and partnered with Natera Genetic clinical team members to develop solutions.
- Developed support plans and competency-based training programs to enhance knowledge base of healthcare staff.
- Established and maintained relationships with customers, hospitals and physicians and obtained new users for products and services.
- Put together and distributed information to non-clinical teams regarding potential customer questions or concerns.
- Participated in special projects related to program design, training and implementation to develop and maintain positive working relationships with staff.
- Evaluated, recommended and implemented new tools, presentations, techniques and delivery platforms for training and communication.
- Visited assigned accounts, identified and trained clinical champions and established relationships with key decision makers.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Exceeded established sales goals and increased client retention.
Specialty Account Representative
AMAG
Peoria, IL
05.2018 - 02.2020
- Processed client payments and updated accounts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Drove sales by developing exceptional customer rapport to foster satisfaction.
- Managed over 100 accounts and product installations to increase sales volume.
Executive Sales Professional
Inventiv Health, Shionogi
, IL
05.2017 - 05.2018
- Promoted teamwork and culture of mutual accomplishment with new sales team members.
- Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills.
- Set competitive and profitable prices for products and services to maximize revenue.
- Created sales proposals and delivered presentations to high-level decision-makers.
Regional Training Liaison/Professional Sales Consultant
Shionogi Pharmaceuticals
, Illinois
10.2013 - 04.2017
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Promoted Shionogi products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
District Manager/District Sales Trainer/Territory Sales Manager
AbbVie/Abbott
, Illinois, Kentucky, Indiana, Missouri
09.2001 - 05.2013
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
Bachelor of Science - Business Administration
Illinois State University
Normal, IL05.2001
Skills
- Product Selection and Upselling
- Delivery Management
- Attention to Detail
- Database Management
- Sales Presentations
- Business Development
Timeline
Clinical Field Specialist
Natera Genetic Laboratory
02.2020 - 02.2022
Specialty Account Representative
AMAG
05.2018 - 02.2020
Executive Sales Professional
Inventiv Health, Shionogi
05.2017 - 05.2018
Regional Training Liaison/Professional Sales Consultant
Shionogi Pharmaceuticals
10.2013 - 04.2017
District Manager/District Sales Trainer/Territory Sales Manager
AbbVie/Abbott
09.2001 - 05.2013
Bachelor of Science - Business Administration
Illinois State University