Timothy McDowell
Pelham,Alabama
Summary
Dedicated professional with a strong work ethic and a commitment to continued learning. Completed courses in Conflict Resolution, Stress Management, Employee Safety, and more. Equipped with the skills to thrive in a dynamic work environment and make a positive impact on any team.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assembly Line Repair
MBUSA (Mercedes-Benz)
07.2022 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated proficiency in independent and team-based projects.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Owner/ASE Certified Automotive Technician
AM Automotive
12.2016 - 07.2022
- Owner/ASE Automotive Service Technician
- December 2016-July 2022
- Job Duties Include:
- Executed advanced diagnosis and maintenance service for both domestic and import vehicles.
Lead Automotive Technician
Southtown Motors
09.2012 - 12.2016
- Southtown Motors
- Lead ASE Service Technician
- September 2012-December 2016
- Job Duties Include:
- Repair/Maintainance of 100% Inventory, Diagnosis/Repair/Reconditioning of all new inventory including trades and all vehicles purchased.
Lead Automotive Technician
Shew Automotive
12.2008 - 01.2012
- Shew Automotive
- Lead ASE Automotive Service Technician
- December 2009-January 2014
- Job Duties Include:
- Diagnosis, repair and maintenance on all makes of automobiles, training and assisting other technicians.
Quality Engineer
Formel D/MBUSA
11.2007 - 11.2008
- Formel D/MBUSA
- Quality Engineer
- November 2007-November 2008
- Job Duties Include:
- In Depth Complete Testing of Mercedes W164, X164 & W251 platforms, including subjecting each assigned vehicle to Mercedes software testing as well as road testing and testing independent of provided software in order to identify any issues present at particular stages of pre-production.
BellSouth Accounts Receivable
BellSouth Telecommunications
09.1998 - 07.2007
- BellSouth Telecommunications
- Network Services Customer Services September 1998-2000
- Specialty Center Payphone Service Representative (WG 23), Birmingham, AL
- BellSouth Accounts Receivable Management (ARM) 2000-July 2007
- Service Representative (WG 23), Birmingham, AL
- Job Duties Include:
- Served as a direct report manager and/or supervisor for Access/Resale Dispute Screening and Loading Dispute Group.
- Demonstrates strong leadership skills as a result of various team participation in Access Dispute Process Redesign (ACATS Utility Tool), Rate/Mileage Billing Strike Force Team to correct billing, DisCo ACATS Sub Team member and handled customer specific issues to resolve loading inconsistencies submitted by the Inter-Exchange Carrier.
- Handles customer account reconciliation for Tier 2 and General Inter-Exchange Carriers as a result of billing discrepancies by utilizing the dispute screening/loading process in accordance with BellSouth’s Interconnection Agreement, Contract Negotiations and/or tariff billed products and services.
- Computes and adjusts disputed monies, when the amount billed and/or rates have not been billed or have already received an adjustment in order to reduce uncollectible monies which the collection process dictates.
- Makes decisions that will promote customer satisfaction and reinforce Company goals for revenue protection while providing a response to billing issues and their corrective action, when applicable to dispute submission for Inter-Exchange Carriers and Resale customers.
- Serves as a customer contact for Access services by discussing and handling billing inquiries, product and service changes, other miscellaneous inquiries, and complaints or customer requests which are related to other departments including referrals to BellSouth entities or other companies.
- Handles telephone inquiries and makes minute-by-minute decisions that will result in customer satisfaction and timely dispute loading for the purpose of meeting timeliness measurement.
- Typing and/or data entry is required in the assignment in various billing database application for dispute tracking and bill verification inclusive, but not limited to SQL Queries, Rate elements and validated customer’s billing discrepancies.
- Interprets numerous technical documents and practices such as BellSouth Routing and Billing Standards, Tariffs, Translations Methods, Service Orders, Contract Databases, etc., to maintain a continuing working knowledge of multiple operations support systems, and customer databases in order to screen disputes prior to loading.
Education
High School Diploma -
E.B. Erwin High School
AL05.1998
GM ASEP Program
Gardendale, AL05.1998
Skills
- MS Office Applications (Excel, Word and Microsoft Access Specifically)
Accomplishments
- ASE Automotive Certification
- Customer Commendation –2000
Certification
Completed ASE Master Certifications, although my recent employment ventures have not placed a high a lot of urgency on the renewal of these.
Timeline
Assembly Line Repair
MBUSA (Mercedes-Benz)
07.2022 - 08.2024
Owner/ASE Certified Automotive Technician
AM Automotive
12.2016 - 07.2022
Lead Automotive Technician
Southtown Motors
09.2012 - 12.2016
Lead Automotive Technician
Shew Automotive
12.2008 - 01.2012
Quality Engineer
Formel D/MBUSA
11.2007 - 11.2008
BellSouth Accounts Receivable
BellSouth Telecommunications
09.1998 - 07.2007
High School Diploma -
E.B. Erwin High School
GM ASEP Program
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