Leah Gayle Finch
Kansas City,Missouri
Summary
Knowledgeable New Graduate with strong foundation in retail operations and customer service. Demonstrated success in managing store activities, ensuring high-quality customer experience, and supporting sales goals. Proven ability to lead teams effectively and maintain organized, efficient store environments.
Overview
5
5
years of professional experience
Work History
Retail Keyholder (Event Marketing Specialist)
Kendra Scott
Kansas City, MO
02.2025 - Current
- Lead daily store operations, including opening/closing procedures, cash handling, and team coordination, ensuring a seamless customer experience and operational efficiency.
- Support store leadership in training and mentoring new stylists, fostering a collaborative team environment, and maintaining brand standards.
- Drive sales through proactive client engagement, personalized styling support, and execution of in-store events aligned with brand initiatives.
- Serve as acting manager in the absence of store leadership, making real-time decisions to address customer concerns, uphold store policies, and meet performance goals.
- Create and distribute social media marketing to nonprofits for our Kendra Scott Give Back Events held in-store. Every in-store event gives 20% of sales back to the organization that benefits from it.
Retail Stylist
Kendra Scott
Kansas City, MO
10.2023 - 02.2025
- Provided personalized styling consultations to clients, increasing the average transaction value and consistently exceeding monthly sales targets.
- Developed and maintained strong client relationships through exceptional customer service, resulting in client satisfaction and repeat business.
- Acted as a brand ambassador, communicating to clients Kendra Scott's brand values and product features.
- Actively participated in philanthropic events and fundraisers, leveraging my role as a Kendra Scott Stylist to promote community involvement and raise awareness for causes supported by the brand, such as women's empowerment, education, and healthcare.
Vice President of Marketing
UMKC Collegiate Panhellenic Council
Kansas City, MO
08.2021 - 05.2025
- Developed and executed comprehensive marketing strategies to promote Panhellenic events, initiatives, and recruitment efforts, leveraging social media platforms and targeted advertising to increase visibility and engagement across the Greek community.
- Created compelling and cohesive visual and written content, including graphics, videos, and promotional materials, aligning with the Panhellenic brand and values to effectively communicate key messages and drive participation.
- Analyzed data and metrics to evaluate the effectiveness of marketing campaigns and initiatives, identifying areas for improvement and implementing data-driven strategies to optimize engagement, increase event attendance, and enhance the overall impact of Panhellenic marketing efforts.
Bridal Consultant
Amore Bridal & Tuxedo
Independence, MO
09.2021 - 09.2022
- Provided personalized bridal styling consultations to brides-to-be, ensuring a seamless and memorable experience by understanding their vision, preferences, and budget constraints.
- Collaborated with brides and their entourage to select and coordinate bridal attire and accessories, offering expert advice on gown silhouettes, fabric choices, and accessory pairings to achieve the desired look for the special day.
- Established strong relationships with bridal designers and vendors to stay updated on the latest trends, collections, and industry insights, enhancing the bridal styling experience and meeting the evolving needs of clients.
Education
BBA - Marketing
University of Missouri-Kansas City
Kansas City, MO12-2025
Skills
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Critical thinking
- Social Media Management
- Content Creation
- Community Engagement
- Microsoft Office
- Data Entry
- MacOS
Timeline
Retail Keyholder (Event Marketing Specialist)
Kendra Scott
02.2025 - Current
Retail Stylist
Kendra Scott
10.2023 - 02.2025
Bridal Consultant
Amore Bridal & Tuxedo
09.2021 - 09.2022
Vice President of Marketing
UMKC Collegiate Panhellenic Council
08.2021 - 05.2025
BBA - Marketing
University of Missouri-Kansas City
Leadership And Membership
UMKC Collegiate Panhellenic Council - Vice President of Marketing
- Developed and executed comprehensive marketing strategies to promote Panhellenic events, initiatives, and recruitment efforts, leveraging social media platforms and targeted advertising to increase visibility and engagement across the Greek community.
- Created compelling and cohesive visual and written content, including graphics, videos, and promotional materials, aligning with the Panhellenic brand and values to effectively communicate key messages and drive participation
- Analyzed data and metrics to evaluate the effectiveness of marketing campaigns and initiatives, identifying areas for improvement and implementing data-driven strategies to optimize engagement, increase event attendance, and enhance the overall impact of Panhellenic marketing efforts.
Chi Omega (Lambda Zeta Chapter) - New Member Educator
- Actively engaged in leadership roles within Chi Omega, serving as Chapter New Member Educator and overseeing new members' experience, facilitating meetings, and coordinating chapter activities and events to foster a supportive and inclusive sisterhood environment.
- Demonstrated commitment to philanthropic initiatives as a Chi Omega member, organizing and participating in fundraising events such as the Swishes for Wishes Basketball tournament, Chi O Carnival, and community service projects, resulting in significant contributions to the Make-A-Wish Foundation and other charitable organizations.
- Developed strong interpersonal and communication skills through involvement in Chi Omega sisterhood activities, including social events, sisterhood retreats, and leadership workshops, fostering meaningful relationships and personal growth within the Greek community.
Panhellenic Recruitment Counselor - Recruitment Counselor
- Strategically guided potential new members (PNMs) through the formal recruitment process, ensuring an inclusive, organized, and positive experience for over 75 participants annually.
- Served as a liaison between PNMs and the Panhellenic Council, effectively communicating recruitment policies, schedules, and values while maintaining impartiality and fostering trust.
- Collaborated with Panhellenic executives to design and implement initiatives to enhance the recruitment process, focusing on inclusivity and participant satisfaction.
- Leveraged conflict resolution and mentorship skills to support PNMs in navigating decisions, addressing concerns, and fostering a sense of belonging within the Greek community.
- Analyzed recruitment trends and participant feedback to provide data-driven insights for future recruitment planning and improvements.