Samita Rahman
Buffalo,NY
Summary
Highly focused and detail-oriented individual with an exceptional experience in logistics and supply chain. Capable of managing several projects simultaneously with excellent efficiency and precision. Proficient with Microsoft Office Suite, Tandem, Truckbuilder and SAE Selector Pro.
Overview
4
4
years of professional experience
Work History
Will Call Clerk - EZ Claims Coordinator
US Foods
10.2023 - Current
- Conducted detailed investigations into complex claims cases, gathering necessary information to reach accurate conclusions and determine appropriate actions.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Backfilled coordinator work across shifts to maintain adequate coverage for operational needs.
- Work closely with Territory Managers and Transportation team to ensure orders are delivered effectively on time.
- Handled day-to-day shipping and receiving overseeing more than 100 invoices and orders per day.
- Collaborate with receiving and inventory team to make sure products are received and stocked proficiently and use tandem to fill will call orders for products on WAT status.
Transportation Coordinator
US Foods
05.2023 - 10.2023
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
- Analyzed transportation data to identify improvement opportunities.
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Utilization of truckbuilder application to make sure pallets are built proficiently to decrease sorting as well as ensure work is dispatched efficiently for warehouse.
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
Account Coordinator
Pure Install
04.2022 - 04.2023
- Recruited subcontractors, confirmed schedules are followed, and made sure work is completed in accordance with the client's expectations and requirements
- Monitored industry trends, keeping clients informed of relevant developments affecting their businesses.
- Kept records, input, and finalized all of the paperwork needed for orders
- Handled a high volume of workloads while maintaining an active conversation with clients and customers as well as developed positive relationships
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed all billings with the clients and internal accounting process while ensuring all requests are fulfilled accurately.
Logistics Coordinator (Intern)
Stone Tile International
09.2021 - 12.2021
- Created shipment documentation such as packing lists and commercial invoices using Epicor Prophet 21
- Developed and implemented strategies to reduce costs and improve quality of service.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Coordinated and established great relationship with freight forwarders to ensure transportation of goods in a cost-effective way
- Requested quotes from shipping companies and carriers to process pickup requests for Truckload, LTL, Intermodal, Flatbed and more.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Customer Service Representative
Pusateri’s Fine Foods
11.2019 - 08.2021
- Resolved customer complaints and maintained customer satisfaction with quick and professional handling of product returns
- Answered 30+ calls per shift to take online orders and checked IDs during order pickup process
- Developed highly compassionate customer relationship with excellent and friendly communication skills.
Education
Information Technology And Management
University At Buffalo
Buffalo, NYBusiness Administration - International Business
Seneca College
Buffalo, NY08.2022
Skills
- MS Office Suite
- Logistics
- US Foods
Software Skills:
Microsoft Word, Outlook, Excel, PowerPoint
SAP SE, Oracle, Samsara
Tandem, Omnitracs, Blue Yonder, Truckbuilder, Roadnet, SAE Selectorpro, Powerdock
- Communication
- Time Management
- Problem Solving
- Leadership
- Team Collaboration
- Loading & shipping schedules
Key Skills:
Websites
Timeline
Will Call Clerk - EZ Claims Coordinator
US Foods
10.2023 - Current
Transportation Coordinator
US Foods
05.2023 - 10.2023
Account Coordinator
Pure Install
04.2022 - 04.2023
Logistics Coordinator (Intern)
Stone Tile International
09.2021 - 12.2021
Customer Service Representative
Pusateri’s Fine Foods
11.2019 - 08.2021
Information Technology And Management
University At Buffalo
Business Administration - International Business
Seneca College