Bruyana Spencer
Macon,GA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
CarMax
Macon
01.2024 - 02.2025
Welcomed customers in a professional and amiable way.
Resolved customer questions and concerns through effective communication.
Scheduled maintenance slots, delivering precise information to customers.
Conducted payment processing and managed financial transaction tasks.
Documented detailed histories of all repairs performed.
Handled remote incoming calls and chat interactions effectively
Ensured exceptional customer interactions by addressing concerns effectively.
Guided customers on efficient debt repayment strategies.
Communicated with customers via email and phone to address inquiries related to accounts.
Education
Associate of Arts - Business Administration And Management
Middle Georgia State University
Macon, GA08-2024
High School Diploma -
Westside High School
Macon, GA05-2019
Skills
- R
- Scheduling
- Complaint resolution
- Live chat support
- Problem-solving
- Follow-up skills
- Documentation
- Call center experience
- Inbound and outbound calling
- Money handling
- Retail marketing
- Active listening
- Call center procedures
- System repairs
- Estimating work
- Service scheduling
- Ttime management
Timeline
Customer Service Representative
CarMax
01.2024 - 02.2025
Associate of Arts - Business Administration And Management
Middle Georgia State University
High School Diploma -
Westside High School