Reid Grossen
Belvidere,IL
Summary
Dynamic Customer Service Representative with a proven track record at Verizon Wireless, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and critical thinking, I am pursuing a career in data analytics and have experience working with tools such as Excel, SQL, R, and Tableau.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Verizon Wireless
12.2000 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Science - Computer Information Systems
DeVry University
OnlineSkills
- Active listening
- Critical thinking
- Problem Solving
- Adaptive team player
- Microsoft Excel
- Google Sheets
- SQL
- R
- Tableau
Certification
Google Data Analytics Course:
- Foundations Data, Data, Everywhere
- Ask Questions to Make Data-Driven Decisions
- Prepare Data for Exploration
- Process Data from Dirty to Clean
- Analyze Data to Answer Questions
- Share Data Through the Art of Visualization
Timeline
Customer Service Representative
Verizon Wireless
12.2000 - Current
Bachelor of Science - Computer Information Systems
DeVry University
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