Veronica Neal
Chico,CA
Summary
Driven professional with a proven track record at Robinson Rancheria Resort and Casino, excelling in roles from busser to barista. Demonstrated expertise in time management and team collaboration, significantly enhancing customer satisfaction and operational efficiency. Adapted to diverse work environments, mastering cleaning, sanitizing, and safety protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Busser
Robinson Rancheria Resort and Casino
06.2021 - 06.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- This job title ended due to advancing to cashier/merchandise
Cashier/waitressing
Robinson Rancheria Resort and Casino
06.2021 - 06.2023
- Advanced to cashier and waitressing roles from my previous role as a busser
- Greeted customers entering restaurant and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- This position ended due to transitioning to a barista
Barista
Robinson Rancheria Resort and Casino
06.2021 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Honed effective skills in merchandise sales
- This position ended due to moving to a different city
Landscaper
Alonzo Martinez
09.2020 - 03.2021
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
House Cleaner
Judy Duncan
04.2020 - 12.2020
- Disinfected and mopped the bathroom to keep her residence sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- This position ended due to her moving away
- Genuinely appreciated the cleaning experience
Education
High School Diploma -
Upperlake High School
Lake County, CA06.2022
Skills
Time Management
Cleaning and sanitizing
Table Bussing
Team Collaboration
Safety awareness
Timeline
Busser
Robinson Rancheria Resort and Casino
06.2021 - 06.2023
Cashier/waitressing
Robinson Rancheria Resort and Casino
06.2021 - 06.2023
Barista
Robinson Rancheria Resort and Casino
06.2021 - 06.2023
Landscaper
Alonzo Martinez
09.2020 - 03.2021
House Cleaner
Judy Duncan
04.2020 - 12.2020
High School Diploma -
Upperlake High School
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